October 2023 by Mohammed Mumtaz
Drinking in cups was grubby ran out of medium take away ones floor was dirty tables had glasses on em and only one member of staff running around. Not exactly cheap either especially when u get a cup half full the rest is foam.Parking: Parking 3Wheelchair accessibility: Wide door bu
September 2023 by Harmony K
To the lady in glasses working today, next time you forget someone?s order because you were chatting instead of working the right thing to do is apologise.
August 2023 by Emilia T
We were sitting in costa and one of the employees came up to us and told us to get out! we were just about to order drinks and had to leave!! do not recommend you should go here, take a trip to starbucks instead.
January 2023 by Carole Davies
Very helpful and friendly staff clean and comfortable to relax and enjoy your coffee ??
December 2022 by Quirkycupcake
Absolutely disgusting behaviour from a member of staff yesterday at the large Costa in the town centre. We had ordered food, 2 panini?s and a toasted sandwich so after we paid we sat at a table as we have always done ready for when it was done. Shortly after a member of staff came over the table next to us and asked if these were their order, we realised it was ours so asked the lady, she then said to us ?if you disappear after you?ve paid then we can?t find you? o said sorry, we didn?t know we had to wait. She said ? well we haven?t got enough staff to bring them over? we?ve never been told that before or even on that day. I said well we weren?t told that, and that?s not our fault. She then proceeded to say ?we?ll I?m a customer and I?m just working today as we?re short? she was extremely rude and miserable. I commented that customer service left a lot to be desired here! She glared at me and was very rude. If she didn?t want to be polite to customers she shouldn?t be working with the public, especially in catering, and at this time of year! She was rude, unprofessional and I would not be returning to that costa due to her awful behaviour as a member of staff! I could honesty not believe how someone in a public service could be so rude!costa, you should be ashamed!
September 2022 by Jordan Parton
Shocking company my mom asked for some tap water in her baby bottle cooler to cool my sisters bottle and she was refused! Disgraceful!
July 2022 by ITZ_lillie__2498 Lillie_92648
Very helpful and friendly staff clean and comfortable to relax and enjoy your coffee ??
May 2022 by Harry Heathfield
I was in Redditch for the day and had time to kill; I sat in this Costa for a couple of hours, drinking coffee and watching Netflix off the wifi. The service and facilities were up to the standard I expected; the staff were friendly and accommodating?a good selection of seating and all the usual food/drink options.
August 2021 by David Bassou
Just witnessed a customer be completely ignored by a tall male member of staff whilst he carried on his conversation on his mobile phone. Even though the customer very clearly requested assistance the member of staff just ignored him. Even after said gentlemen aired his distane quite loudly he was still ignored. Appalling service from a so called service industry. Lazy staff should have known better.Cudos to the female staff member who stepped up.
August 2021 by h gall
Highly militant staff member re Covid guidelines. The male staff member at around 11am on 4/9 seemed to highly enjoy telling an older who entered through the 'wrong' door that they must exit & re-enter through the 'correct' door. He was equally arsey over queuing distances. We weren't asked for our details for track & trace purposes though (presumably because that would have meant doing actual work rather than bossing people around).
August 2021 by Craig Jensen (CraigJ)
Lovely coffee and food and not as expensive as you might think. Wasn't too busy and staff were great
July 2021 by Naz Nazarali
Nice an chilled indoor Costa. Otherwise all the same...Good service and good level of cleanliness.Easy service, no issues.
June 2021 by sallyelmes
I love going to Costa for a social chat, but the lack of cleanliness is definately an issue now, it needs addressing. The Seats on the Chairs are disgustingly filthy, especially the material ones that cannot be wiped over, which should be replaced. It gives a very poor impression to visitors, the trays are also in a state. I would have thought during the pandemic would have been the ideal time to do such a makeover! The only reason people go to this particular Costas in Redditch is because of the footfall and popular position. The staff are great, especially Nick who is very pleasant and helpful. They do their best in these conditions.
January 2021 by Andrew Devine
Really nice coffee friendly staff small selection of food well seated inside and outside
January 2021 by Diane Elliott
Stopped for coffee and cake. After being served, the girl behind the counter began biting her nails then served a customer whilst she picked off her eyelashes!!! Another girl drank some water from a large bottle. Not a pleasant experience. Won't be going again.
