June 2023 by Google user
Awful customer service. Avoid at all costs. Impossible to contact by phone so multiple visits required to collect an item ordered into store. Still not arrived 4 weeks after payment and even the staff can't get hold of their own customer service. Asked to speak to a manager who the assistant had to phone, to vent my frustration while in the shop, who, with no apology said \\\"I will sort it Monday\\\" and slammed the phone down on me. Yet another visit required as they would not even refund me. Truly appalling, go to Boots a few doors down for much better service and at least get the items you pay for.
April 2023 by a agha
2 weeks ago, bought 2 oerfumes, ordered another for delivery in-store, was told it'd be there in 4 days by next Wed. Went to collect on Monday - told by staff there was nothing. Bought another perfume. Got a call from store next day saying my order was there all the time; staff made a mistake, & I could come any day to collect, and would get a couple samples as compensation (which I should ve had in any case as (1) have a membership (2) had bought a Givenchy, a Dior, a Paco Rabanne all brands they are promising free samples with (3) had made at least £250 worth of purchase in a week.Anyways, went in 4 days later, same staff who'd been unable to find my order said , " come in in 4 days, we don't have any free gifts right now."Poor service, poor staff training, poor communication.Zero PRPlus, it appears TFS make promises they can't or won't keep.Shame really.
February 2023 by BiG Cheese
Flawless customer service. Would highly recommend. Thanks
August 2022 by KevP6345
Lovely young lady served us today. Lots of knowledge and really friendly.
July 2022 by adam boswell
Great service from jade
November 2021 by Jamie Glenn
Good customer service and brilliant deals!
July 2021 by Aman Gogna
Manager is appallingly rude. Her employees seemed to be very helpful, might want to rethink who the right manager is for the job.
July 2021 by Scott Nolan
This is my go to shop for most of my high street fragrance needs, staff are great and patient and give some good advice
July 2021 by Dawn Tipping
A very helpful young lady who appreciated what I was looking for and within the age group I was looking too
September 2020 by Angela Cartlidge
I use this shop a lot. Very friendly staff. Very helpful. Price match to against other shops. Highly recommended
September 2019 by Darren Pannell
Great range of fragrance and always price match so dont forget to ask
August 2019 by Mark Pollin
Its perfume. The staff couldn't be more helpful. It staff make the shop. Great selection of fragrances for him and her.
March 2019 by Juleen Baker
Good selection of perfumes and aftershaves and good prices.
December 2018 by Claire Browning
Great for gift ideas
December 2018 by David Bassou
Pointless shop.