November 2023 by Kelly Loxston
The Staff at TUI at redditch kingfisher was amazing and very friendly. They helped us book our holiday for next year and we also booked a Safari for our friends Birthday whilst in Crete. So easy and friendly girls. Def will be booking another hoilday with TUI Redditch.
September 2023 by Tina Lewis
Just booked my cruise for November 2024 for a special occasion and Natasha was amazing at going through everything with us. Will definitely be going back to book again. Thank you :-)
September 2023 by Gordon F
Big shout out to the girls at this fantastic branch of Tui... Sara, Chris, Alison & Natasha are so knowledgeable & helpful when booking your holiday. Very patient & in no way pushy, the service here is absolute tops. Been using them for many years. Would highly recommend...
September 2023 by Sharon Ashton
Popped in store to collect brochures for wedding , Chris was lovely and so helpful , gave us lots of information on the Wedding show at NEC 22nd September, we'll definitely be making a day of it ? Thanks TUI
September 2023 by Michele Orson
Rang to book a flight and received outstanding service from Alison at TUI Redditch.She was efficient and empathetic and did exactly what she said she would do.My phone calls were returned promptly, good advice was given and I was delighted and very grateful to receive such excellent service .Other members of staff were also extremely helpful.
September 2023 by Miss Southall
Booked a holiday with Millie she was very polite, friendly & professional. New to the store but seems to be doing really well in her training. Great service keep up the good work Millie.
September 2023 by Mike Buckle
Alison, Julie and Natasha were fantastic today. The weather didn't help nor the loss of the card payment system. Very professional and accomodating. They reassured me that my special celebration would not have any hiccups.
September 2023 by Chris Tolley
Many thanks to Julie, who as ever was brilliant in helping us to book our holiday. Very friendly and extremely knowledgeable, great customer service and I would highly recommend.
August 2023 by Nicola Welford
Would like to give a massive shout out to Natasha Thomas. She was amazing, very knowledgeable and guided us extremely well whilst booking our holiday. Will definitely be booking with her again. Tui Redditch you have a gem there. 5 stars all round.
August 2023 by Joel Thompson
I can't thank TUI Redditch and especial Chris enough. I'm shamefully one of those lazy people who are destroying the high street by booking online (In future I will be going into store, after todays experience). Despite this I walked into TUI Redditch today for help, and they didn't disappoint, Chris really went above and beyond helping me with my online booking which I've had a terrible and stressful week trying to sort out an issue with. Caveat, it wasn't TUI's fault, it turns out it was with my bank, but despite MANY multiple calls to the TUI call centre and my bank, Chris worked out the problem that no one was able to resolve in a matter of minutes. Whilst Chris was working her genius magic, I was listening to the other Advisors working a way. I can honestly say they were so helpful and professional. My take away message from the visit was, yes sometimes it maybe easier to book online, but nothing comes close to the customer experience, knowledge and helpfulness of a store. Thanks again! See you for my next holiday booking!
July 2023 by Ann Baylis
We visited the Tui store again today to book our second holiday this year. We have to thoroughly recommend asking for Julie T to help you book your holiday. She is absolutely amazing, and we would never book a holiday through Tui with anyone else. She always goes above and beyond to help you get the best holiday at the best price. She helped us book our 40th anniversary holiday to Mauritius in May. Today, she helped us book a holiday to Cape verde. We originally wanted to go to gran canaria but as there were no holidays available on the dates we wanted to found a holiday to Cape verde which was perfect for us. She even stayed after the shop should have closed just so we could book it. Thank you so much Julie, you are an absolute star and Tui should be proud to have you working for them
July 2023 by KevP6345
Natasha and Linda are fantastic. Great laugh, but get the job done with ease. Definitely recommend these 2.However, the other 3 I've met in the past few weeks, I definitely wouldn't recommend them at all. They were not interested in any complaints or issues we encountered abroad. Not bothered at all. I did give 5 stars originally. It's now down to 2, and that's because Natasha and Linda were great! You're in public service, smile, and be helpful even if you can't change anything!
March 2023 by Dawn Court
Olivia booked our perfect holiday to an area she was very familiar with and suggested a few trips for us that were exactly the sort of thing we wanted. Luckily, she suggested to book before traveling as we normally wait until we are there, but there was only enough space left for us so we would have missed out. I booked the dolphin boat trip that i am very excited about as it was a recommendation that she has been on before, and after seeing her own personal experience through photos and videos, I know it is going to be amazing. Can't wait to go and she's asked for feedback which we will happily post on here.
March 2023 by vikki crook
Went into TUI while in town shopping. Natasha was absolutely wonderful. She listened to what we wanted and even recommended some better options that were available. Excited to be going away! Absolute credit to the team! Would highly recommend! Thank you Natasha!!
March 2023 by Georgia Morris
Tui Redditch is great! We always book with Julie M, she knows exactly where to send us every year and we know that we can trust her completely. Thank you for looking after us!
