February 2024 by Adam James
Needed my wife's glasses repairing and Vision Express in Redditch did a fantastic job, all staff are friendly and courteous. I would like to thank the lady who initially helped me and SIANA who repaired the glasses. Your a credit to the company !
February 2024 by Drago The Terrible
Useless. All I wanted was a copy of my prescription so that I could go some where better, couldn't even manage that. Just a bunch of sour faced staff scuttling about in the back ground, noticing me and the queue behind me then hiding behind doors.... No acknowledgement. Spent over 10 minutes waiting at the counter without so much as a hello. Gave up-- and glad I have new optician.
January 2024 by Tom Gracie
Great service, with purchasing and sorting out my glasses much better than Specsavers. I will continue having my eye tests and purchasing my glasses from here in future!
December 2023 by Mark
Get my eyes tested here every 2 years. Always receive a first class professional service.Today; upon entering the shop to leaving, the relaxed ambience and affability of all the staff made for a very enjoyable experience. I can?t praise them enough. Would highly recommend this optician.
October 2023 by sue lewis
Really impressed with the service provided here. All staff very polite and kept you updated at every stage. Leon was extremely helpful when I had to change the prescription after my order. Would highly recommend this place.
October 2023 by Tony Holmes
Visited for a routine contact lens aftercare check, appointment was on time and the person i seen for check up was polite and helpful, thank you.
September 2023 by Oliver Plunkett
I've just seen Katie and was so impressed with the service. Thank you for listening to my issues and taking the time to address them properly
August 2023 by J Lucox
Excellent, knowledgeable help without being pushy. I bought two pairs of glasses and feel they will look good when they arrive.
August 2023 by Christine Badger
Excellent service , really nice people. Very satisfied.
August 2023 by Barry Jones
Great friendly service with a very unrushed thorough eye examination. Very patient staff supporting the choice of frames and associated lenses including prescription sunnies. Thanks all for a great experience and confirmation of eye health.
August 2023 by Tony Mclarty
Vision Express by name and nature ??My recent visit to ?Vision Express? was filled with a pleasant experience from beginning to end.Upon booking my appointment the staff member was both attentive and engaging.The young lady sourced my records swiftly and stated I wasn?t due another test until January 24.However, when I mentioned that I?d been having blurred vision in one eye she said let?s get you in ASAP.Having arrived on the examination day, I was warmly received and opted for a deeper more exploratory examination, for a small fee. This involved taking images behind the eyes which could identify any underling health issues.Three skilled individuals separately used sophisticated machinery to evaluate, via X-rays, that there were anomalies they were not pleased with.With all my questions answered, I left clutching my new eye prescription with possible costings and a assurance that I?d be contacted within a few days as a result of their referral, with an appointment at the eye unit at Kidderminster hospital.Vision express lived up to their name. They showed empathy, concern and diligence.Their well trained staff expressed themselves in two key ways !Firstly, listening and acting accordingly.Secondly, activating a super quick appointment at ?Express? speed.I highly recommend this company and have done so to both family, colleagues and friends.Tony Mclarty.Date of experience: 01 August 2023
August 2023 by John Hjelter
Friendly staff, very professional and great service. Would highly recommend them.
July 2023 by Amanda Smith
Excellent customer care, fantastic staff. Great value.
June 2023 by Nick Martin
Very impressed with my visit. I had a complex prescription and needed sunglasses. Was looked after with patience and professionalism by Jo C. The frames I had chosen would not accept the prescription lenses but Jo persevered to find me the right combination. I was happy with my sunglasses purchase and so decided to add a pair of spectacles as well! Will certainly return and recommend to friends.
April 2023 by Martin Hoskins
Although looked after well, there is always room for improvement. I formally used spec savers. But I decided to give vision express a try. I think a drive on pricing would be helpful. Only offering a payment plan on two pairs of glasses isn't good for people on a budget. More information by your staff is also essential. The overall price of glasses seems a little high to me. The shop wasn't busy, so there must be room to improve the overall business model. I haven't recieved my glasses yet so can't comment on quality.
