August 2023 by Nicky
Thought we would have lunch at the restaurant. Absolutely empty, food looked very expensive - almost £8.00 for a baked potato or a toasted panini. Went elsewhere.
August 2023 by PervinC
Myself and friends had a wonderful experience here. The staff are so friendly and create a great atmosphere. I had a latte which had a fabulous artistic touch with a picture of a cat. Such attention to detail. The cakes on offer are out of this world. I an hugely recommended the fruitcake. It is definately worth a visit.
July 2023 by Dave Price
Sparse and empty. The cafe that was once busy mainly offers prepackaged cakes and sandwiches etc .Another high street store that would appear will soon close.
June 2023 by Hugh Johns
Today I had the worst cooked breakfast I have ever had in my life here. Bacon was overcooked and like leather, sausage was rock hard and bone dry, I couldn't even stick my fork in it. I won't be going back - ever.
June 2023 by Haze 78
Great to actually see a HoF store as Unfortunately the store.local to me has closed.Good selection of perfumes and a relief to see testers back on the shelves.
May 2023 by Cloud
I love HoF, always so great offers. That's why I don't understand why they're always so empty - same in Birmingham. People are missing out...they need to go there more or it'll be gone soon I am afraid. It's quite tucked away though, I didn't even know it was there.
April 2023 by Dorota Hruby
There are missing sizes of shoes at the store which you can order online and collect at the store - delivery cost £5, where the store delivery should be free really...If the shoes don't fit and you want the money back into your account you need send the item back - extra cost £5 (full deliveries cost is now £10).When returning the item at the store for free you can only get a voucher with the item price. You cannot return it for free and get your money back on the account.Pretty ridiculous.I don't recommend using their online store.
April 2023 by Ella Blankstone
Interesting to read other poor reviews on Worcester HoF website?.. I make the effort to support my local Worcester store and recently spent £105 of my hard earned money ? only to pay the penalty of being ?caught out? by the change in company policy to no longer refund any goods bought in store, unless faulty. Having been a loyal customer of this store over many years, I was truly shocked by the General Store Manager's smug and flippant attitude as he simply spouted the company policy, lacking in any empathy or diplomacy that I should expect from a brand ambassador ?his final closing remark being that I should take my business online in future if I wasn?t happy with the customer service in store! - Indeed I will - at least I will get a no quibble refund online.Imagine the ramifications if other large corporates such as M&S, John Lewis or Selfridges upheld the same policy - It?s no wonder this store is so empty of customers if loyal custom is not honoured nor treated fairly and equally to those who buy online with assurance instead. There is simply no encouragement or special reason to shop in-store anymore.So the upshot of this ?customer experience? is that THEY have my returned goods to sell on again, AND MY £105 sitting in their bank account ASWELL - I just hope I have opportunity to spend my credit note before this company deserves to go bust!
April 2023 by Kim Bradley
Although I got what I wanted, I had to search for it, no help offered by sales assistants as they were too busy talking to each other on shop floor. Only acknowledged me when I went to ask them a question. The fitting room could have done with a sweep as there was alot of hair on floor (why I don't know!!)and it would be ideal to have a stool to sit on in there.
April 2023 by GLYN ELLIS
Had good fun with my daughter Melissa looking at shoes. The sales assistant was very patient. I do love boots got them in the end whoop whoop. X
April 2023 by david sheffield
Can only go 3 stars as the usually excellent cafe does not open Sundays
March 2023 by Gareth Evans
The Google Business page is not up to date. Opening times differ from that advertised here. Even the sale on here is 2021.Came to buy following previous visit but now have to use Amazon. Hey ho.
February 2023 by Janet Taylor
Went in out of curiousity as hadn't shopped here for ages. What a disappointment. This store used to be full of life in its heyday with plenty of nice things to buy, and a variety of brands to choose from.Deserted today at 10.45am. Escalator broken, had to find a member of staff to discover how to get upstairs. Need not have bothered, very poor choice. Didn't bother with second floor as I know a lot of the departments have gone and been replaced with Sports direct clothing.
January 2023 by Mark Johnston
It's a bit starchy when you try to return items credit notes no refunds. Also asked when Levi's would be available in my daughter's preferred style and colour and was told to buy on HoF website great for the high street
January 2023 by Anita Jones
Thought I could get a skincare gift set but was all sold out after Christmas. Wish the assistants didn't stare at you when walking around, makes me feel at unease.
