October 2022 by Sue Brown
I was shocked by the huge increase in level of customer service today. I rang this am for a repeat prescription, and the phone was picked up - huge improvement. I was then advised my order should be there tomorrow (unheard of - usually a week). Surprise call back later in the morning to say my request was ready to pick up. Didn't quite believe it but went to pick up and it was ready ?. Whoever is dealing with prescription requests, well done ? absolutely brilliant service and so unexpected, especially with the call back to let me know. Fabulous!!!I have to agree with all the poor reviews previously reported, dreadful service ((if you were lucky enough to have the phone answered), which is why I had to post an excellent review. Speak as you find, maybe this is a new beginning ?
October 2022 by Jess P
They hardly ever have in stock my medication so I'm always waiting on them. They never answer their phone either, when inside you hear the phone ring and everyone just ignores it.
August 2022 by Matthew Bishop
They?ve made medication errors (two were incorrect dose & one being extra), staff are generally rude, don?t answer the phone - judgemental. Some don?t even understand the basics of pharmacy dispensing. Case referred to GPC for Medication Errors & Mismanagement of the Controlled Drugs Book.
May 2022 by Olivia Morton (Livvy)
Quite a few times I've gone to collect a prescription after work. Online it says open till 7. I get there between 6/6.30 and every time it's closed! I have previously emailed asking them to change their opening hours online so this doesn't happen for other people. I was emailed back and told it was a one off due to short staff. If it truly was a one off it wouldn't keep happening ALL THE TIME!
April 2022 by Amanda
Was closed at 6.05pm Friday when I went to collect prescription. Website says 7pm. Not happy
February 2022 by jason singleton
Possibly the worst place you could go for prescriptions or anything. Staff treat you with the same disdainful, miserable attitude. They are unable to get anything right first time. Got to a locked door at 5.50 and looked at like dirt because I wanted to be let in. Second visit they had no stock went elsewhere to discover they failed release the prescription so I couldn't get it from anywhere. Oh don't bother ringing them they won't answer. Most miserable appalling place you could ever go.
January 2022 by Lady S
Just went to pick up My prescription I've been at work today so couldn't go sooner.....it shuts at 7pm arrived at 6 to see the doors closed!!!! Absolutely shocking ? the website still says 8am-7pm this Is not on.....customer service in there is a joke over hearing the a lady asking someone to just come back tomorrow as they can't cope with the stress!!! Someone who relies on there medication also....This isn't good enough at all.....They need a Manager in there to run the place properly the last 12 months has been a shambles!!!! They definitely need better staff and ones that cope under pressure.... They seem to belittle everyone that walks through there doors!!!
January 2022 by Lee
Tried to get medication prescription sent earlier was told still doing last weeks no staff joke
October 2021 by Jay O
Awful! It takes all day to get someone to answer the phone, if they ever do. Don't know what's gone on, used to be a decent service but over the last few months you can spend all day calling them and get no answer endlessly. It's ridiculous, especially as it's attached to the doctors and people are calling for vital treatment. Needs a serious overhaul and better staffing.
September 2021 by Sim 305P
I completely agree with the other reviews!!! That lady with glasses she's such a rude person, not helpful at all and looking like she's giving you a favour every time you go there to get your medicine. She look and talk at you like she hate you and she cannot wait for you to leave, such a horrible worker. I have to ask the doctor to send my prescriptions elsewhere even thought that would be easier for me to go.
September 2021 by Dean Smith
I totally agree with the review given previously. The member of staff that Christina was talking about is rude with zero personality and talks to customers with disgust. Absolute shambles. Every time I get my prescription from there the staff are loitering around, only thinking about who is making the next coffee and ignore the customers. The one particular member of staff shouldn't ever work in customer services as she is awful.
September 2021 by basharat ali
Used to be good and now a days they are terrible. It took us 3 weeks to get insulin from next door . They kept saying we have ordered and other side doctors get we haven't had anything ordered
