December 2023 by Mariana Santos
Ridiculous phone company. The manager is extremely rude and not helpful at all. The customer service is very poor and they are constantly lying to you about everything. Defenetly lost another customer. Do not recommend them at all.
October 2023 by Shelley Reader
My husband had a new phone which we couldn?t set up, went to the shop and the first person (male) wasn?t very help and sent me away saying he couldn?t do anything due to data protection. I then went back after trying again at home with no success to set phone up. Chele served me and was amazing and with the help of TJ they sorted it all out for me. A big thank you to Chele for being patient and setting my phone up.
October 2023 by Simon Bozward
Dropped my phone which I need for work. Smashed it badly, wouldn't turn on. So needed a new one. Sam in store sorted me out, spent over an hour sorting my phone so I didn't loose any info when transferred to new phone . Couldn't be more pleased. The man's a genius!!
August 2023 by Aidan Selman
Went in to o2 today with little hope of getting my phone sorted after Apple said my phone was beyond repair and would cost £800 to fix. However Alexander from the store took my phone, looked at my details and after some digging found out my phone is under extended warranty! He was so helpful and patient. He?s saved me a ton of money by listening, having a look further into the problem and I genuinely felt like I was been attended to. 10/10 service by Alexander another reason I stuck with o2 since I was 14!
August 2023 by clive parry
Absolutely brilliant and helpful staff
July 2023 by Stuart Kay
Great staff very helpful especially with switch up staff always ready to assist the best way they can and quick and simple in and out in 10 mins 10/10 for this store unlike most of the other O2 srotes I've visited in Kidderminster, merry hill , and especially Hereford they have the worst customer service to date moody sarcastic chap In there to say the least and his knowledge is perfetic I know more than he does ,
July 2023 by Joshuah
Totally agree best O2 store very helpful staff always happy to help ?
July 2023 by Kimberley Kimbo Kings
Great staff always happy to help and took my wishes into account when upgrading my phone
July 2023 by Carl Mason
I took my phone in to be sorted. Alexander fixed it in a few minutes. Very impressed. Told me how to sort it in the future. 10 out of 10
June 2023 by Kelly McKenzie
Thank you to Michelle in Worcester O2 she was fab x
April 2023 by andreia mateus
Really friendly staff, Andreia was amazing!
April 2023 by Sandie Bishop
Welcoming and informative staff who know their stuff. Excellent customer service.
January 2023 by Talisa Rose
Every time I have an issue with my phone the staff in the Worcester store are very helpful and friendly.
October 2022 by Kerry Goodwin
Taking out a contract with o2 Worcester is an absolute shambles. We asked for a contract of no more than 55. Sam offered us an iPhone and tablet for 55. I am now being chased for a payment for a tablet, that is an extra 5 pounds a month, increasing by an extra 6 pounds so my 55 pound contract is now 66!! Dealing with the store has been a nightmare and there is still no end in sight.
October 2022 by J G
Popped in to pick up a new phone with my partner. The team added a 20% discount to her contract. They also checked my sim only and managed to reduce the cost with a new sim only contract saving over £110 a year.
