March 2024 by Raul Varga (Elvenkitty)
The staff is always super friendly and they go out of they to help you! Brilliant Post Office.
March 2024 by Dale
Worse post office ever, peak times only have 1 cashier on and a queue mile long
February 2024 by ItzHayleyBeanie (ItzHayleyBeanie)
Minus not many staff when I visit the staff are helpful when you reach the counter
January 2024 by Juliet Helen
Very long queue as only one member of staff on a Saturday, took about half an hour and only wanted one form, requested a D2 form to be told they don?t have them at post offices and haven?t for years (DVLA site advises you can collect these from most post offices). Asked how long that had been and she said for years.. asked could we get them from any other post office and was told no you can?t you will have to get this online and print out. Advised we don?t have a printer and would they be able to print one for us and was told no they dont have anything like that.. travelled to another local post office and was able to pick up a D2 form from there straightaway ?Very unhelpful and incorrect information as this form is available at other post offices,. made us feel like we were asking for some thing impossible, obviously incorrect information and they need some retraining
January 2024 by lekani j
Not deserve 0.00000001 star
January 2024 by Jungle Sunrise
A really poorly run PO. Quite possibly the worst I have experienced. Queues, chaos and Covid-19 risks are the usual experience. The staff,male with glasses and most of the incompetent elderly ladies are the most obnoxious and hypersensitive people I have ever had the misfortune of meeting. How is this business still alive. Cannot complain because the aggressive male and females get defensive and refuse to serve you. Unbelievably bad I pinch myself to see if this is actually happening. I ve sent many complaints to Post Office online, all upheld,but nothing changes. Its rotten, needs new management and employees. Also looks a mess and is run like a mess. Can't think of any positives! Post office know the issues but refuse to change anything. Are you surprised the post office scandal happened?.
January 2024 by Oguz Karadag
Worst post office in the country. Slow and careless staff. They shouldn?t be working there
January 2024 by Tom Dennison
Always really long waiting times
December 2023 by Jim Cleaver-Hardcastle
As per all the below. Sorry but this place is grossly understaffedtill you have to wait long periods of time for assistance.5Abigail Weatherill5 reviewsa year agoEvery time I come there's only one or two people working, it's not enough staff to cater for the amount of customers they have, even midweek. Even on the self service you have to wait for someone to collect your parcels and login to approve ?More4jamie haddigan5 reviewsa year agoThe reason the queues are so long at the PO, is that it has been privatised, but unlike other privatised companies it has no competition to keep it on its toes. It is therefore arrogant and has no requirements to offer anything other than a ?More5Dawid Kawecki2 reviewsa year ago1.15PM I am lining in the okayish sized queue. There are 3 x 60+ excessively overweight staff ladies. First lady amuses old couple at the dispatching machine... Takes her time. Queue is growing. Staff lady #2 in Window no.3 does her job and ?More7Onstagers Edinburgh10 reviews·3 photos10 months agoThe staff are very friendly and do their best but there is a massive queue every time I visit and nearly always a very long wait. They desperately need more staff. I?d recommend you bring your phone or something to read in the queue!5All in A Rowe8 reviews2 years agoI wish I had read the reviews before visiting this post office for the first time and hopefully the last today. Shame on you Post Office for letting it get into this state, which from the reviews has been going on for sometime. ?More9Chloe Wright8 reviewsa year agoThis place is an absolute joke, I risked it again today after vowing never to go in there again 2+ years ago. I regret it...one person working on a Saturday!? This is a city centre post office by the way, it?s been taken over by self serve ?More7Bliss Lam1 review8 months agoDreadful service. Will reject your package arbitrarily (with no prohibited items). Apparently address behind plastic is not acceptable. I wonder how the millions of letters (in envelopes with windows) manage to pass through without issues all year round.4Lee Clements11 reviews·1 photo2 weeks agoNEWWaited forever. 4 desks but only 1 open. Please sort this outE_d18 reviews·2 photosa year agoOne of the worst post offices in U.K .It's in right in the middle of the town, so thousands of people are expected to visit the post office (for business or personal reasons). ?More7Cindy Pettit7 reviews·1 photo2 years agoI unfortunately have to visit the WH Smith Worcester Post Office regularly due to business post. There is only ever one member of staff on an open counter. I would suggest that you use the self-service tills at your peril because if you ?More9Alex Barnes1 review3 years agoThought I'd save time and use the self service. Was posting multiple items, little did I know that the machine would make me wait between parcels for a member of staff to come collect my parcel. Me and another lady were completely ignored ?More3Abigail Weatherill5 reviewsa year agoEvery time I come there's only one or two people working, it's not enough staff to cater for the amount of customers they have, even midweek. Even on the self service you have to wait for someone to collect your parcels and login to approve something and you can't send prepaid returns via the machines either which is a bit daft. Please hire more people, it's getting ridiculous waiting thirty mins in a line on my lunch break just to send a prepaid return or post a small, individual parcel. The one in Gloucester I use when I'm at the office is so much better, more staff and more efficiently orgainsed.
November 2023 by Abdul Rehman
Very bad service they need to hire some fast staff.
November 2023 by Brian 95
WORST POST OFFICE IN UK!!Make sure you bring a chair with you..I waited 55 mins for my turn!! This place is a JOKE!!
October 2023 by Aniruddha Patil
Very bad experience long queue too much waiting time . Unfriendly staff. Disgusting everything. Very long queue. Too much frustration. I will not go their again in my life.
August 2023 by ???
As usual long queue and only one person serving. As a one off it would be forgiven but it seems to be every time I come here.
July 2023 by Dawn Robbins
Possibly the worst post office I have ever encountered.Staff member rude and happily telling other customers about my genuine mistake at the self serve. She had to come out from behind her till area to assist and I had made a genuine error..this lady moaned out loud and gave a commentary of my mistake as if I had done it on purpose..wholly inappropriate behaviour
July 2023 by Luke Nixon
Worst post office in Worcestershire. Miserable, unhelpful staff. Queue of 6, one serves whilst the other aimlessly day dreams