September 2023 by Joanna Edmonds
Needed some paint for drifferent rooms so different shades were needed- staff were so helpful - Dave and Keely specially - - thanks
August 2023 by Yasmin Clews
I have been incredibly disappointed with Wickes while going through the stages of planning my bathroom. During the measuring of my current bathroom the designer did not listen to what I want my future bathroom to look like, which was evident during the design appointment a week later where they showed me the design of my existing bathroom as they had ?forgotten? what I had said during the measuring appointment. Despite this, I have tried to continue the design process, however I have received no email replies to any of my emails and when I call there has been no response despite being told I will be called back the same day. Extremely disappointing service, particularly as I was keen on working with Wickes however I see no choice but to now move on to a more professional and responsive company.
July 2023 by Kerry Poole
Popped in to get paint for sons bedroom. And had the colour he wanted ? Great for DIY
June 2023 by Noel Ferris
I bought some paint and unfortunately bought the wrong colour. Took it back in thinking it would be a quick swop. No. Store policy blah blah blah. It's like wickes doesn't want customers sometimes.
June 2023 by Charlie Shellard
Rude female member of staff on the till with a very sarcastic tone. Staff refused to accept goods from online order even though their customer service site advised this action. Tread with caution.
June 2023 by Duncan Buck
Click and collect has imaginary stock. Waste of time.
May 2023 by Paul
I found the service to be fine and they had exactly what I needed when I needed it. Easy to find and parking aplenty available. Fair prices to boot.
April 2023 by Callam Sale
Booked a day off work to go for a pre-booked kitchen planning appointment, got there and they had no idea about it despite me having email confirmation.
March 2023 by Dee Ray
Got served at the till, found service really rude, no manners whatsoever, no thank you and no please, need to learn some basic retail skills, just took my money and no acknowledgment . Would not go back to this store again.
February 2023 by DOWAP 13
It's nearby, close to the city centre. (5 minutes walk) and has good opening hours. Useful for bits and pieces needed quickly for house and garden, but I'd certainly shop around for bigger jobs. Plenty of parking.
December 2022 by Sarah Church
My Husband and I bought a bathroom suite from Wickes. Everything was great until we came to the fitting of the Radli sink - the brackets were wrong so we couldn?t hang it on the wall. Spoke to Wickes customer service twice and both times, they sent us the same brackets out, so we now had three sets of wrong brackets! Went in to store and checked out the display model and the bracket was nothing like the three we now had at home. We asked a guy called Andy to help us and he sent another message toWickes customer services and told us he would let us know what was happening. Four days went by? went back in to store and he had not heard anything. The level of customer service is an absolute joke and I honestly wish we had gone elsewhere for the entire suite. Two weeks on and the brackets still haven?t arrived - we got some from Amazon in the end! Wouldn?t recommend Wickes to anyone thinking of a new bathroom. We?re so glad we didn?t get our kitchen with them!
November 2022 by Michael Harvey
Poor lighting and layout and staff who were not the most helpful. Disappointing
October 2022 by Gail Cave
Ordered a shed on the telephone as it was going to our caravan site at Evesham with specific details the lady on the telephone was very good located us on Google map so all was good.The day it was being delivered - I'd travelled to Evesham especially it being our holiday home - could track the delivery on Google map the driver went straight by the turning I'd given the lady on the fone a few miles out of his way but did eventually get to us.Started putting the shed together and 2 vital pieces were missing from the roof and back section. Within 2hrs of delivery I foned Wickes who said they'd send an email to Keter the makers who would get back in a few hrs. Later foned again another email was send and was told it would be 24hrs before Keter would reply. Foned next day another email was sent and told it would be 48hrs before Keter would reply.Asked each time for Keters number so I could fone them myself was told twice couldn't have it the 3rd time of calling was given it but is an Israeli company and a public holiday at that time maybe no-one would answer the fone. I called spoke to a very helpful man there gave the numbers of the missing pieces he said would send by courier but could take up to a week.So the shed was half built we had put tarpaulin over as the weather was so bad with heavy rain. Also would have to come back whenever the courier bought the pieces and how much notice would they give.So foned Wickes again speak to a manager to make a complaint was told she'd send an email to a manager who would get back to me in 48hrs.THIS HAS NOT HAPPENEDI'm very very disappointed with Wickes.The parts did arrive but yes 1 wk later I stayed on to take delivery.Shame because it's a really nice shed (brown plastic) waterproof and looks good.
September 2022 by Dan Mander
Went to get initial ideas for our new kitchen and saw some very nice designs. Member of staff on the kitchens was at the desk and did not acknowledge us initially, asked about process of getting design etc and the lady said that we need to strip our kitchen out before getting a measure and design! I think she saw a young couple and thought we wouldn?t commit to a purchase; had a terrible attitude. We did get our new kitchen with a competitor and are really happy with the result. Avoid!
August 2022 by Daniel Mander
Went to get initial ideas for our new kitchen and saw some very nice designs. Member of staff on the kitchens was at the desk and did not acknowledge us initially, asked about process of getting design etc and the lady said that we need to strip our kitchen out before getting a measure and design! I think she saw a young couple and thought we wouldn?t commit to a purchase; had a terrible attitude. We did get our new kitchen with a competitor and are really happy with the result. Avoid!
