Banks in Luton, Bedfordshire

“A great handy location, offers counter service, consultation appointment with bank staff within the branch. Must say a really friendly team at this branch really helpful.”

“Debbie was amazing! Thank you so much. Kathy was awesome even made my children a hot chocolate as they waited for me. God bless you guys and thank you for the amazing service”

“Always very friendly greeting. As the only bank in Leagrave end of Luton don't knock it, as it is bound to get busy at times. There are automated points in the bank to help with standard transactions,use them.”

“I came into see Umar for my banking service. He provided me with Excellent service. I also met the manager George who passed his business card for any further help and support.”

“The whole process of opening an business account couldn't of been made easier. Hatica is an asset to the Luton branch and it was an absolute pleasure to deal with. Her professionalism and character were far beyond our expectations of making our experience a very memorable one.”

“Great service on a Friday afternoon. I went in, 2 of the 4 pay in machines were still not working for another week, which I spotted as soon as I walked in. A NatWest staff immediately saw me enter and advised me of the issue and I accidentally ended up being rude 'I can see, I'll wait' ?‍♀️ maybe I was annoyed another day of machines not working. Although that's no excuse, poor guy, maybe he was trying to say sorry 'machines aren't working', but the sorry was missed out ?Actually this gentleman was a credit to NatWest, as I appreciate the communication and last week/maybe week before, I just waited till a working pay in machine was free yet no-one even came to advise me as I checked all the machines one by one. In hindsight this staff member seemed new and trying his best to deliver excellent service, which starts with communication and he did that well from the get go ?I thought it's not like me to be rude, so better make a mends before I leave. Although without even having to apologise, the gentleman was excellent, even when I wasn't the most pleasant customer at first interaction, he helped like a true professional. Many customer facing staff may take personal and be moody in return yet he didn't and went above and beyond to answer my questions and find out for me. I appreciated he checked for me, so I didn't need to wait in another queue, within minutes I had all the answers and reassurance I needed and compassionate as my situation was quite well maybe odd for some and they wouldn't have understood yet he did so I appreciated looking back ?I usually avoid asking Q's as staff usually busy, but he was good as standing by for us pay in customers as they do BUT being approachable in his demeanor.Furthermore, I appreciated he was wearing mask to keep us customers safe, and doing his best. I would feel safe if I knew my elderly mother and father where being served by him. I'm sure that's not NatWest policy, as no other staff was wearing, so thank you to him! A credit to NatWest.Overall this branch is actually the best, I've had to bring my elderly mother twice prior to COVID, and she is partially deaf, has asthma and needs interpreter (me), so a tough customer bless her, and going to bank is a challenge and the team were amazing! Treated her like like royalty ? they were very understanding and helpful to get to the bottom of the issue and ensure she was seating and had water! I usually go 3pm ISH and nice and quite, so doesn't take long to be served as the team are great!I love how the ladies know I want to be left alone when I come in put my money in, know ok she knows what she's doing we won't bother her and out I go within minutes. They mind reading me ? ?Top marks for you all at Luton branch, as... Bedford and London, Liverpool Street branch ?‍♀️Other banks and branches could learn ALOT from this one ? keep it up guys! You are all APPRECIATED, thank you for all your help.I hope the team get recognition from Head Office! Excellent service ?”

“We were in luton yesterday, n had a few problems anyway, then my card was refused at 2 separate shops, went to draw cash out n the atm ate my card, Enter Taira, this young lady was amazin, put me as ease right away she were great n her colleague was good aswell Sumaiya,We entered in a panic, n left amazed at how good these ladies were. Taira was witty, intelligent, calm. I even said, I'd swop our 2 in our bank, for these 2,”

“Needed to make a very unusual trans action. In fact the cashier had never done one before. He was extremely helpful. And when all was completed he took all the paperwork upstairs to have it checked before I left. Cant thank him enough.”