February 2024 by Mandy Duncan
Staff are super friendly and always explain everything to you.
July 2023 by Anthony Sani
This store is a train smash in terms of service. Have been in the store for 90 mins (still here) - was first in the queue. Four members of staff - all behind dispensary. Queue 10 deep most of whom don?t need prescriptions, yet no-one at till. There is absolutely no system, they deal with customers based on who shouts loudest. This branch should be closed permanently - it?s been like this for months
June 2023 by Samuel Hardinges
The slowest and most inefficient serving process I have seen. 2 members of staff creating prescriptions, one server and someone hoovering the shelves.When a customer in the 10 person line asked if someone else could serve, the main manager said "we are all doing our jobs they will just have to wait". No concept of prioritising and deprioritising tasks.I waited 45 mins for them to not have the prescription my GP sent 6 hours ago. Seems to be a recurring theme.
June 2023 by Sissy Leu
Incompetent staffNot sure who is training these people but they are definitely unable to run this branch in Ascot High street
May 2023 by Elizabeth Sim
Appalling service.It used to be very good. I've now been waiting an hour having already waited 40 minutes yesterday. No customer service 8 people waitingLeft at 4.35 having been told they didn't have my drug in stock in spite of being told yesterday they were ordering.I took my prescription drove to Day Lewis in Sunninghill 8 minutes away and had my prescription done within 10 minutes. Completely professional friendly service. The opposite of Boots in Ascot.
May 2023 by Abhishek Suroiwal
TLDR: Terrible service, stay away.I?m having to give this boots one star out of five just because there is no option to give negative stars. In fact, stay away from them. They lured me into getting my repeat prescriptions delivered here. And now I?m stuck with no knowledge as to where my prescriptions are. They don?t answer the call. I?ve tried over multiple occasions and different hours. They never answer the call.
May 2023 by Chris Sale
Just awful. Dirty. Always empty shelves. Queues. Pleasant staff otherwise would have been 1 star.
May 2023 by James Bursnall
Never ever answer the phone!
April 2023 by Ravikanthan Selliah
My prescription was authorised by GP couple of weeks ago since then I try to call them. They never answered the phone. I take regular medication but this pharmacy people killing the people
April 2023 by Angela Tomkins
I have been advised by a member of their staff that they no longer offer a repeat prescription service. Are they closing down
April 2023 by Mark Solo
A very long time waiting to receive an order. Do not order to pick up here.
April 2023 by John Cairns
No response on telephone frequently. No pharmacist present frequently. Shortage of stock of medicines frequently. Will probably change pharmacy in near future.
February 2023 by Cray Zee
Absolutely brilliant staff. My family gets a lot of repeat medications, and we could not ask for better service. It is true that the pharmacy itself is a bit shabby, but I go there for the people who work there, not décor, and I'd trust them even if they worked from dark alleyway.
February 2023 by M S
I'm not entirely clear who now owns Boots (Alliance Healthcare?), but someone urgently needs to turn their attention to the retail outlets. The one in Ascot High Street requires a total overhaul. It looks like it is closing down: the shelves are bare and it is filth. It needs a complete refit. I'm sure investment in this branch would be worth while as there are no other pharmacies nearby. Or perhaps that's why they don't bother...
February 2023 by Tony Tydings
Very happy with the service. The staff are so friendly and professional
