March 2024 by Abby
DONT USE THIS COMPANY. They charge you 25% of the purchase for restocking fee without clearly stating that to you when you buy the item. It says on the website they are happy to refund you if you change your mind but clearly not. Trying to charge me £50 to return some moulding as well as the returns fee. Management apparently can?t help because it was sent from another company even though we ordered through their website. THEY DO NOT HAPPILY ACCEPT RETURNS . It?s just another way of making money out of misleading people. Reporting to trading standards as on the item we purchased it doesn?t clearly state that we would be charged if we wanted to return. It?s so crafty how you have displayed all this on your website. Vile and untrustworthy company !! Jade the manager trying to say it?s not them it?s the manufacturer . With all due respect it?s YOUR WEBSITE WE PURCHASED FROM SO YOU ARE RESPONSIBLE FOR THE SALE.
March 2024 by Sylvia Ibbotson
I ordered a lovely kitchen tap on 27th Feb & it arrived today. Very good communication from the courier Yodel. It hasn't been installed yet but looks good.
February 2024 by L H
Poor customer service. Ordered from them and item was damaged. I didn?t know about the damage until a plumber went to fit the cistern and it was broken internally. Refused to accept a return. Fortunately i paid with Paypal who agreed the refund and even then they were still rude. Don?t use them.
February 2024 by Beth
Terrible delivery comms, still not received the item over 2 weeks after ordering. Would never order again.
February 2024 by Phoebe
Trading Depot's customer service is excellent. My order was set to arrive within 2 days, despite being a bulky order made outside of business hours. I had ordered a shower tray from Trading Depot to replace a unit after being let down by another supplier who had cancelled my order without explanation. The previous supplier then informed me that my delivery would in fact arrive and that I could not cancel the order, so unfortunately I had to cancel my order with Trading Depot. Trading Depot handled this incredibly well; they were able to cancel my order and process my refund almost immediately. Their staff were very courteous and pleasant to deal with, both by phone and via email. They also had the best price I could find anywhere online. I would highly recommend them and will certainly be ordering from them in the future.
February 2024 by Glynn Goode
Roca Toilet seat faulty 3 calls email as asked for description of fault still not sorted and still waiting replies
February 2024 by Lana
If I hadn't phone, they will still have my money!I ordered fridge in August 2023 in a specific size which fitted with my kitchen installation. A delivery date has been fixed in January and I paid a full amount of £789. The delivery date was January 2024, but fridge didn't arrive. I contacted the company and they told me that the fridge has been discontinued and was not in stock.They had £789 of my money from August 2023 to January 2024! If I hadn't phone, they will still have my money. Customer service was diabolical!This was my first order via TD and it would be last. I will never use this company again or recommend them to anybody. Think carefully before you order via TD!
February 2024 by J D (JD)
Received email to say my sinks were ready. Collected a few days later and everything was ready to go and well packaged. No complaints other than they need a larger shop sign as it was difficult to see.
February 2024 by Christopher Tarmu
Awesome service ! Ordered Friday lunch time, delivered Saturday lunchtime! Almost shocked!!
December 2023 by David Barton
Company took over 2 weeks to despatch an item and had to be chased twice, then rejected the return because the return had been written on plain unbranded cardboard box that the item came in, not brand specific packaging. This same packaging would've cost pennies, now stuck with the wrong sized showerhead worth over £100. DO NOT RECOMMEND USING THIS TRADER.
December 2023 by S & J Dariani
Great service from Trading Depot. Ordered some bathroom storage which arrived direct from their supplier in no time at all and in perfect condition.
December 2023 by richard sutcliffe
Made the mistake of ordering some Rointe radiators from these. I wasn't told they were coming direct from supplier with a 5-7 day lead time until I had to chase them up myself. Told they would be delivered on the Friday (9 days after ordering) but never turned up. Emailed Friday night but no response Monday until I rang them in the afternoon. Pallet turned up late Monday evening with 1 radiator missing (not on dispatch note either). I'm again having to keep chasing them when I should be working doing something productive. Absolute shambles of a company from my experience.
November 2023 by S S
Avoid at all costs.
November 2023 by adeola hamza
Really disgusting company, I returned unwanted hood extensions,Paid to return it and they still deducted postage to me from refund.Its complete nonsense, whole hood cost £71 selling metal extensions for £48 hence I returned it. Never ever with such company.
November 2023 by Gabriel Barbalata
Placed an order for some radiators which has been delivered soaked in water, rejected the delivery and asked for refund, one week later and still no refund despite everyone said is processed as we speak??No one could be bothered to give a call or apologise.DISAPPOINTED
