October 2023 by harry Law
I have been in the Newbury TUI store for 40 minutes now with not so much as a can I help you or a good afternoon. Two staff helping customers and the other typing on her computer. I knew exactly what I wanted and had the money on me, I think I?m going to book elsewhere.I was seen after 55 minutes no apology of waiting, also didn?t appreciate a customer in there talking about me to his partner and the member of staff about me in a rather demeaning way ?that Tesco man?. Decided to go elsewhere
August 2023 by Rebecca Cunningham
Stood waiting to be at least acknowledged for about 8 mins before 'Joe' walked through and asked if I needed assistance...he took my details and would call the next day...he never did. Rude. Place looks closed from the outside, keep it that way, book your own holiday on the Web!
July 2023 by Joe Goodyer
Never will I ever book a holiday online again - Joseph is such a credit to your organisation.Went to town to buy food, ended up booking a holiday ? we partly went in as a joke, but didn?t realise that the knowledge of the staff actually paid dividends in us finding a dream holiday.Joseph was not only extremely knowledgeable, friendly, relatable, patient and all round a true gent but provided us with an outcome and holiday better than we wanted beforehand.Cannot recommend them enough, will return to see Joseph and book our next holiday after KOS !!
July 2023 by Sadie Rowe
Great service from Chloe; she made sure our needs were met and gave us a great deal on our 2024 holidays!
July 2023 by Naomi Wilson
Thank you so much to Joseph for all his hard work, time and effort to help us find the perfect holiday. We had a lot of requirements, limited dates and were booking very last minute but Joseph was so patient with us and really helpful, he came up with so many good suggestions and nothing was too much trouble to make sure it would be the best option. He is really knowledgeable and spent a very long time with us (through his lunch break too!) to make sure we exhausted all the options without ever making us feel rushed. We really appreciate everything thank you.
July 2023 by Gordon Ryan
This is my third booking with Georgia and she has looked after us faultlessly every time. A credit to your company and always willing to go over and above to help. Deserves a pat on the back or a nice reward.
May 2023 by Tony Theobald
Georgia was knowledgeable about cruising and very helpful. Experience of booking etc was painless and easy.
May 2023 by Gordon Millar
Booked my last few holidays in Tui Newbury and look forward to dealing with the friendly helpful staff there in future. Joseph, Georgia, Chloe and Kerry have all been a credit to the Company.
April 2023 by Vicky Richards
Our experience at this store was excellent, Georgia really listens to your requests and simplifies everything you need to know for the experience. She gets involved in your holiday choice and would definitely recommend going to visit her! Thank you Georgia!
April 2023 by CHLOE
Went into branch today to grab some holiday ideas for a week away for my birthday and I was greeted by Georgia who is the store manager and I must say, I understand why she has been given the title, she is very helpful, professional and has very good listening skills because she picked out great holidays with the criteria that I gave. She popped a few quotes/ideas together for me and I will definitely be back to book one f them once have decided.
April 2023 by Lucy Fenner
Georgia makes the holiday booking experience so smooth!! I cannot wait to enjoy my week in Turkey and will absolutely be using their services again!!
March 2023 by Sophie Gardner
A really welcoming store and excellent customer service by Chloe. I visited the store to book a family holiday with my two small children. Chloe was extremely helpful and patient, which was very much appreciated when booking a holiday with two small children around!
March 2023 by Yvonne Havard
Fantastic customer service from Georgia, she managed to navigate around our groups needs and there were many. Her knowledge of Disneyland was amazing, she booked everything for us, flights, hotel, meal package and character breakfast. She made the whole process stress free, thank you so much Georgia!
March 2023 by Lucie Destiny
Super easy and quick! I booked with Chloe who was very polite and patient with me and helped me find exactly what I was looking for.
March 2023 by Keith Barker
Georgia at TUI- NewburyWas great to deal withAs her customer service from start to finish was exceptionalVery informative as well as listening to our needs