January 2024 by MGalan
While the Pub was warm and welcoming the level of service was not, buffet understocked and hard to find someone to deal with it. Nothing wrong with the food we had, just needs more staff. Disappointing.
January 2024 by Jack B
Booked got email confirmation and they didn?t have the hooking. Manager, scruffy bugger, was look it blame us for the mistake and was very unwelcoming.
December 2023 by sue m
This place is in need of a good manager, not the guy who spent 10 minutes telling one of the waitresses how good he was and how he was able to make a higher level management decision. We arrived and were seated by a young girl who was completely clueless and could not make a single decision without consulting someone else. We got our food which looked like it had been there a good 2 hours. No gammon and then when we sat down, the food was stone cold. We asked the girl to just put it in the microwave, "I can not do that", she said... "the microwave is just for puddings". "You can go and get some more food, if you like" When I pointed out that it was still the same food, she just stood there. I asked her to get the manager, she disappeared and then completely forgot us. About 10 minutes went by and she came back and looked shocked . "oh, she said, "we will not charge you for the 2 meals" "you can go and see if the food is different now" We went back to the serving station and out came the Chef armed with his food probe/thermometer and started prodding all the different food dishes saying " That one is to temperature, this one is not to temperature" This went on until he had tested every dish and the he started replacing all the dishes that should not have been there in the first place. We hardly ate anything of the "replacements" as they were almost as cold as the originals. We asked for the bill and my husband had been sent a welcome drink from Toby, this completely threw her. She did not know how to take of the charge for the drink. Enter the MANAGER, who kept us standing there whilst he chatted to a group of men. He then gave a speech on how he was authorised to override the system Yada yada yada. You only have to read the other reviews, this manager is passed his sell by date and neds replacing before this restaurant has no customers left.
December 2023 by sonnybon
We had a table for 6, 3 adults 3 under eight years old. Had to queue to confirm our reservation. The waitress was brilliant, couldn't fault her service. Table was comfortable size for us all. Drinks ordered speedily, off to the carvery this was around 18.00 on Sunday. Long boring wait in the queue, no Yorkshire pudding, no roast pork, new joint pork came and I asked for a slice from the end that was more cooked, I was refused because the chef was only allowed to carve from what would be the right hand side of the joint. That looked a fatty, gristly poxy little slice which I refused. Had a very thin slice gammon and a small thin piece of turkey which didn't look cooked properly. Huge disappointment. Not allowed chipolata sausage to accompany the turkey unless you had had the large meal! Brussels were rock hard, potatoes tasted very reheated, no dripping potatoes white and undercooked. Stuffing dry. No Apple sauce, no mint sauce, no whole grain mustard. Gravy was delicious. For god's sake Toby you've been going for years, your main trade is a roast dinner, it's not difficult, if you can't get it right after all this time there's no hope for you really. Add to all that toilets were disgusting , too disgusting to use, this was the ladies. The management should be ashamed of themselves for your carvery and toilet offerings! The Yorkshire's were brought to the table after we had started the meal and we're perfectly cooked. No return visit for us.
November 2023 by Paul Coenraats
Generally okay. Had to travel from Reading as local Branch was fully booked. The Gents toilet need a bit of attention with doors on cubicles not been able to lock.But overall very good.Food & drinks: The 50% off offer was a incentive
November 2023 by Emma Nicole Oliver
Lisa R was fantastic with our little family. She was patient and friendly and we look forward to seeing her again.The chef Tania was amazing also they were very helpful and generous. The food was absolutley delicious.
November 2023 by Janet Danby
Carvery ok but I wanted a salad. What I got was a plate of dirty shredded lettuce, a few baby tomatoes cut in half sprinkled with some chopped carrots and cucumber. Total value less than £2 and that is being generous, priced at £7.50 and had to wait whilst it was ?prepared?.
November 2023 by Trisha McCrorie
Went for the CarveryGood choice of 5 meats, plenty of veg replenished often. Huge Yorkshire puddings. Gravy is very wishy, washy, and could do with a revamp. Overall, good food for very good value.Carvery self-service is not very well thought out, definitely not wheelchair friendly or small child friendly.Staff very good and knowledgeable quick service.Need to book as it gets really busy.
November 2023 by Carolyn Gower
We were a bit disappointed as one of the ovens was out, so sadly there was no turkey or pork. It was lovely however to have roast lamb - not usually available in the week. The 4 of us enjoyed our lunch and were well looked after.
November 2023 by Nigel Hawkins
Passing by just pulled in on the off chance of some breakfast . Cheap price. Food was Luke warm self service. Eggs cold baked beans were hot must have just been replenished? First few plates were stained direct from dish washer but had to be rejected.
November 2023 by nell763
Had lunch with friends today and no complaints, the restaurant was busy and service was good. We all enjoyed our food.
October 2023 by Louise Barnes
Our waitress Lisa R was really lovely and helpful. It makes coming out for a meal so much nicer when the person serving you is so friendly and welcoming. Food was excellent too, and the wine!
October 2023 by Mary Coogan
Our party of 4 Stayed here for a couple nights while visiting Windsor. Rooms are OK. Maybe a bit to warm for me. Shower was OK. Bed comfortableBREAKFAST.. our breakfast was cold. Only fried eggs on buffet. A few of us asked for scrambled. We were told we had to ask waitress. Asked waitress . She let us stand around for a while and only that I said to another customer. "Please go ahead we are waiting for scrambled eggs ". Then she said I will bring it over. So got the rest of breakfast. It was cold. I had eaten before scrambled eggs came out. They looked very white in colour . No taste. Tried to put salt and pepper on but all they were all clogged up and damp. Service was poor. No staff. We went of for the day. We returned and booked carvery. I must say it was lovely. Really enjoyed it. The next morning we had a lovely walk up to The Harvester for breakfast and that was lovely. Such a difference. Would recommend the carvery but certainly not breakfast . I would advise you to sort the condiments out and look into keeping food warmMary coogan
October 2023 by Brian Medeiros
Lisa R. was our server today at Toby Carvery and was absolutely fantastic!She took our orders very quickly, was friendly and we all had a little laugh together.She was very personable and made our roast experience that much better.A BIG thanks to Lisa R,!
October 2023 by 819vandad
Whilst visiting family in Windsor we decided to go out for lunch at the Toby Carvery Old Windsor. Oh my days we were so disappointed. We were asked what drinks we would like to order by the manageress 5 minutes later a waitress came up and asked if we would like to order drinks, we told the waitress we had already ordered but she still insisted we place our drinks orders again ( obviously wasn?t taken in the first place) we had asked for a jug of water but was then told they had no jugs. We then asked about starters to be told there was no one to cook (short staffed) we were also told dessert would be a while ( they were not even busy) When discussing mains we were informed it was just carvery which was tepid. Never have I experienced anything like this, will not recommend this branch at all. Maybe the area manager should step in as training is required and staff needed.
