December 2023 by lisa
The only reason I?m giving this particular Boots a 5 star review is purely due to a male employee assisting myself and daughter to the restroom. This may not seem like a huge deal but after asking a female employee if it was possible to use their toilet, I was denied and I felt forced to declare the fact my toddler is disabled and was in dire need of the toilet. Due to the kindness of this man and his empathy towards my daughter?s disability, I purchased several products (although Boots was out of stock of what I originally went in to buy). I truly hope this review gets spoken about by all staff members working in this store.
December 2023 by Patricia Sweet
The staff (on the pharmacy counter) are very abrupt and treat customers like they are a nuisance - that's if they bother to acknowledge you at all. I waited to purchase pain relief whilst two staff members stood five/six feet away from me, both looked up and saw me and carried on with their conversation. Eventually one of them begrudgingly came over to me, but her tone was offhand, rude and disrespectful. I felt I should leave a review as this is not the first time this has happened. But in all fairness I must add that the staff on the checkouts and on the shop floor have always been pleasant and helpful
November 2023 by Courtenay Trass
Person I spoke to on the phone was super rude from the moment they answered the phone. Their whole tone of voice was awful. They were able to help answer my question in the end which was good, but my God.
November 2023 by Mike Watts
Went to collect meds for a nursing homeAdvised on arrival the pharmacy closed at 5pm with no mention of it on the website.Website says open until 7pmThanks for leaving someone in terminally I'll in pain due to your inability to update your websiteYou are truly amazingly inadequate
September 2023 by Sophie Jones
I never do reviews, but I had to, as I was appalled by the way I was treated. My main issue was that the pharmacist was very rude and unapproachable; it was as if I was an inconvenience for being there. Her name badge was covered, so I couldn't see her name, but she had long black Afro braids. She spoke to me in a demeaning way. I surely won't be going back to this pharmacy. The customer care is disgusting, and the staff needs serious training.
August 2023 by Scott Fitz
Bought exactly what I wanted at a reasonable price will shop here again
July 2023 by Nick Widger
Absolutely disgusted with the lack of customer care have been given the run around by the lying staff (heather)? No name badge displayed, on the 11 July we were in store with product in hand and the price was not as advertised we were told it was an online price only and we could do click and collect and pick the product up tomorrow it?s now the 12 and I went in store for a second time with order number and confirmation email and was refused the product quoting that the delivery hadn?t arrived yet we know you have our product because you told us on the 11 that you had 2 in stock I now have to return a third time to collect the product we have paid for staff really unhelpful zero care given no management to speak to gone home early all extremely unprofessional
July 2023 by Jo
Absolutely appalling customer service!! Dishonest staff lied straight to my face (Heather) was told I could click and collect received email to confirm todays date 12/7/23 only to be told my item is unavailable even though they had the item out the back and still refused to help me so I have to come back for a third time! Unbelievably shocking, I suffer with mental health and this has had a huge affect as I?ve been lied to on three occasions and struggle to leave the house. I?m going to make a full complaint about Heather, shocking to think how many other customers have been lied to and laughed at. Completely unacceptable. Avoid if possible terrible people.
July 2023 by Keith Wild
A wonderful experience earlier today at the pharmacy, I had come away without my asthma inhaler, the lady pharmacist took the time to check all my details on the system and then issued me with an inhalerThank you so much
July 2023 by abigail jackson
Friendly and attentive staff.Shame about local stockSo many come here from the motorway. It should always be filled stock.It serves so many districts and adds value with it central location.#Shame Stock More
May 2023 by Sorin Andronic
Always has the medicine prescribed that I can't find elsewhere. Good location if you're driving and not at all busy.
May 2023 by Stephen Sheppard
Exceptionally helpful pharmacist - but all the staff are helpful
April 2023 by Amelia B
Great range of products, friendly staff
April 2023 by Miss K
The staff working at the pharmacy, are always miserable, and rude. The pharmacist today, she looked like she really didn?t want to be at work today, just rude, and blunt. Not helpful at all. The one in Avon meads, staff are always much nicer and polite. Would never recommend.
April 2023 by Carol Ambrose
9 attempts to ring and speak to someone, no answer. Appalling.
