January 2024 by Lucy
Absolutely appalled at the service lloyds bank have shown me today! Ive been a victim of fraud and I was advised to go in branch and I was not welcomed by the person I had an appointment with. Infact everything seemed like a massive inconvenience, the manager of the branch would not even give me eye contact. I do not recommend this branch at all.
October 2023 by Freya Warr
Customer service was appalling
August 2023 by Lynne Rivers
I had been scammed to the tune of £90:20 over 3 months.I was seen by Ella or Ellie (?),She couldn?t have been more helpful. She phoned the fraud line for me as I didn?t want to do it myself.The person on the phone was both efficient and helpful.My money couldn?t be refunded but I had peace of mind that my card is now blocked.Ella was so empathetic and gave me useful advice.I?ll only use well known brands in future when shopping online.
May 2023 by David Quarterman
I needed to into the branch to change address for my son who couldn't get to a branch near where we live.The lady behind the counter was so helpful explaining what I needed to bring in to enable him to change address and order a new card.You just can't beat proper human contact to get things done rather than waste so much time listening to an automated system waffling on about things irrelevant to what you want.
October 2022 by Paul Martin
Very friendly, helpful staff
May 2022 by Mark Newman
Very helpful ?
January 2022 by Ivor Pope
This is my favourite bank branch. The staff are so friendly and helpful.
July 2021 by Dat Mai
Dear all the staffs at the Lloyds bank,Today is the most memorable day in the UK life. I had met a really kindful and helpful staffs save my life against scammers. I just want to say massive thanks to all the staffs and hope you are in good health and stay safe during the Covid-19.Thank you so much!Best wishes,Dat Mai.
July 2021 by Christopher james James
Most of the staff are friendly and helpful. Even though the odd 1 can be rude with an attitude
July 2021 by stiggs Rendle
I've been a member with the bank for over 35 years & the staff are helpful, very tidy & speedy.
August 2019 by craig selway
Been with Lloyds Bank since 13 years old all the staff are fantastic help I no all the girls in person from my valeting days theres nothing Sara and Carol would not be able to do to sort out things for you and have to say how lovely and helpful everyone is there to
July 2019 by Anthony Maddaford
Two staff for three desks - that's always a bit annoying. Queues must suffer becasue of it. Staff are helpful and friendly.
September 2018 by M Gh
I have been a customer with Lloyeds more then 20 years I am not happy with Patchway ...Sara working in this bank she is so rude .....She doesnâ??t know how should talking with customers and how she does customers respect and customer services ,she is Unpliot staff and I dont know where I have to complaining about her attitude ?I'm do complain about her to bank maneger but unfortuntly she doesnâ??t do any action and ignored and Iâ??m sure lots of bank customers have got same problem with her(Sara).if I would to give the rate about customers service to patchway bank branch ,This bank have 0 rate I give is so sad she Sara is so sad all time and bring her personal problems at home in her work place is so sad I hope some one do some thing about her poor customer service .i do not give any rate to this bank ....Pathway bank is 000000000000000000000000000
September 2018 by M Babazade
I have been a customer with Lloyeds more then 20 years I am not happy with Patchway ...Sara working in this bank she is so rude .....She doesnâ??t know how should talking with customers and how she does customers respect and customer services ,she is Unpliot staff and I dont know where I have to complaining about her attitude ?I'm do complain about her to bank maneger but unfortuntly she doesnâ??t do any action and ignored and Iâ??m sure lots of bank customers have got same problem with her(Sara).if I would to give the rate about customers service to patchway bank branch ,This bank have 0 rate I give is so sad she Sara is so sad all time and bring her personal problems at home in her work place is so sad I hope some one do some thing about her poor customer service .i do not give any rate to this bank ....Pathway bank is 000000000000000000000000000
September 2018 by Graham Ford
Over 50
Years and a good service
