December 2023 by Roy Hatcher
Useless staff don't want to sell you anything don't know the correct price
December 2023 by Steve Adams
if i could no stars i would. 1 week after purchasing £600 of goods for xmas... i get told 'I cancelled the order' on email... on the day of delivery. Got in touch with customer services who wouldnt do anything and rudely assumed the conversation as over. I have spend a lot of money on the site over the year, i expect better
November 2023 by Nicola Palombo
Do not shop here. Purchased a pair of Hugo Boss trousers needed a 30? leg but only had a 32?. Was told by retail assistant if I purchased them and could get 30? online I could return for a refund. I managed to get a 30? online so returned the other trousers to be told the refund is via credit voucher. It does say that on the receipt but who reads receipts and also why would I when being told I could return for a refund. I even raised this with their Head Office to basically be told tough. So now they have had double the spend out of me. Spend your money elsewhere is my advice
October 2023 by Aston Dorsett
Good store with a decent layout. Not always on top of fashion trends but you can find good deals. They also have GAME upstairs which is a nice addition to the store, and a large reason why we come here.
September 2023 by Mariana Corina Ionescu
Nice shop with different brands
August 2023 by Milliesue
I guess it's just me, I personally think House of Fraser it is a bit pricey, with the cost of living people are shopping wisely for sure
July 2023 by DJMcG
Has a lot of things on sale at the moment. All good well o own brands and the home section has a nice selection for your home.
June 2023 by martin kingston
Most awful experience ever ordered on line unfortunately 1 pair of trainers came up small tried to exchange no option online returned to store they don?t sell that brand and would not give me a refund unless i paid £4.99 Had to get a credit note Avoid this is madness and poor customer service !!!moral of the story don?t buy online ??
May 2023 by Claire D
Clinique counter staff were friendly and helpful. Got some great tips,and good bargains in the 20% off bank holiday sale
May 2023 by Sue Gascoine
I did not go in as upstairs was shut off.. and I sat in BB looking at it .. ?
April 2023 by CLaudia Hammond-Ainge
Tired, cold, dark, and run down. The layout is confusing there is stock everywhere with no clear design. Staff have always been lovely when I visit that is once you find them! In desperate need of a refurbishment. This could be an amazing store as the stock is great and nowhere else nearby stocks the range of brands. Upstairs is in need of some lighting!
April 2023 by Shuyel Bari
Not sure how to review the service at this branch I purchased several items. However upon arriving home I looked at the receipt and it appears the reduction on a item was not applied. You can imagine this infuriated me that there is staff in the branch that are not checking offer prices prior to barcode scan.I am happy online Frasers group customer however after this experience I am considering no longer buying from them. Sorry to say it how it was but I think upper management should know how things are being done.
April 2023 by ChrisG G
Bit sprawling with very few customers so a little depressing rather than an exciting shopping experience.
April 2023 by GarytheGardener
Very poorly stocked,dim lighting and cold
March 2023 by Sammi M
This store has a cold vibe. The staff pretend they cannot see you especially on the make-up & perfume counters. What they fail to remember is wealthy people come in all shapes, colours & sizes nowadays!The store is let down by the staff in my opinion.
