October 2023 by Daniel
I'm in the bank now and want to kill myself. Been here over 2 hours so far just to open a child account which can't be done online. The staff are very nice but my god this bank's processes are so slow and awful. I wouldn't have anything to do with them if it was up to me but my son wants an account for the 5% interest on his pocket money.
September 2023 by chris keys
St Andrews St. Cambridge. Queues out of the door. Queues for every service. Took 35 minutes to get served.
July 2023 by Juliette Delarue
After just a few months of being with HSBC I have already had more problems than with any other bank I have dealt with in my life.Last but not least, I was just on the phone with them after receiving a text, asking to call them to resolve another problem. Was put on hold for over 20 min. Got asked a series of questions by a very incompetent interlocutor who kept asking me to repeat the information and was clearly getting the numbers or spelling wrong on multiple occasions. After a lengthy interaction to answer and correct all the questions, he just tells me some of the information did not match their record and I have now been locked out of my account. Only solution is to visit my branch, which I am unable to do at the moment, or get a new security pack taking up to 10 working days to arrive. So now, trying to solve one problem they have just created more for me and I am unable to use my Internet banking nor solve my initial problem in a timely manner. I simply do not have time to deal with so much incompetency, they will not see me again.Do yourself a favour and avoid this bank!
July 2023 by Josh Martin
Really poor service at this bank. Trying to pay in a few cheques shouldn?t be too hard. App wouldn?t accept them, so popped into branch. Machine also refused to accept them. Massive queue with only two cashiers working. Staff not friendly: ?YOU should have filled out x, y and z before coming to this desk? the cashier told me abruptly. On a human level, I don?t understand how someone can be so rude?Banks offer pretty much the same products. The only major difference between is the customer service offered. Dismal at HSBC. After I pay these in I?m swapping banks.
June 2023 by Girish Yergol
Not a good experience visiting this bank and not worth the time and effort.- it is clear from the experience that this bank doesn't value its customers.- the person at the reception doesn't accept address proof because the date is not in a certain format (dd-mm-yy) and the address proof has additional information (say, 2 bedrooms are mentioned but not there in the application).- can be avoided. The other banks accept the same and you can open the account online.Irrational and outdated process.
May 2023 by Victor
They are making simple things complicated
April 2023 by Chan Jackie
On 22 March 2023, I experienced a very good service from Mr Hamish Robb of HSBC UK Branch at Cambridge CB2 3BZ. When I approached him to enquire about my blocked access to my digital banking account/mobile banking app, he was very helpful and patient to listen to my issue. He checked and helped to find a way to solve my problem. He helped me to phone the relevant department as well as to act as a translater for my language barrier to communicate with his colleague on the phone. Well my issue was dealt with and solved under Hamish's help. I genuinely thank him so much for his kindness and sincerity to help and his willingness to provide an effective way to deal with the issue.Meanwhile I really appreciate his courteous and patient work manner which is a very good way to show the hospitality of the bank service. Lastly I wish him a prosperous future in his career.
February 2023 by Romy Ng
Guy called Alex working at front desk was very helpful and efficient.
February 2023 by Steve Turok
To sort out one thing I had to queue three times and it's still not sorted after being there over an hour! Queues were short, but waiting in them was very long, 15-20 minutes when there are just two people before me???
January 2023 by Naich Roolz
They gave me money! What more could you want from a shop? I'm sure there must be a catch somewhere, but I went in and asked for cash and they gave it to me. I might try asking for a Ferrari next time and see if I get one of them.
December 2022 by Markus M
Atricious customer service and management seems to not care about running a decent business. Oftentimes you run into Catch-22 problems. If you ask them to do something through their internal messaging service they only reply if it makes them money. Phone contact is entirely futile as well, talking to an automated system only.
October 2022 by Tabassum Chowdhury
There was a bit of a wait, but the staff have been really great every time I've been. The express banking machine is kinda awful to use though if you're trying to pay towards someone else.
October 2022 by M
I've had horrible experiences over the phone with HSBC.However dealing with Francesca on 2 different occassions, has made up for all of it.Great service, Patient and kind.
October 2022 by Julia Ingram
I tried to book an appointment to register LPA for finance for someone and could not get past the automated systems which did not offer the option
October 2022 by Dilan Abdah
Many thanks to the staff of Cambridge HSBC and a special thank you to Ms. L de Arruda.
