February 2023 by Jennifer Millen
I have never received such poor service. I got caught in a scam. They say they offer 24 hrs support online I could only speak to bots who sent me around in circles. Saw a lady at the branch who told me to fill a form in and it will be sorted, I filled the form in and it got denied. Went back to the bank today and got served by a lady who had no clue how to help me, I saw the lady who served me yesterday and said she was the original person I dealt with. She then denied any knowledge or ever recognising me and didn't seemed bothered to help.. she then got another woman involve who stuck me on the phone and walked away. Then the fraud team on the phone wasn't much help either. Just walked out the bank as I was left to sort my own problems out even with going in there for customer support. Worst customer service and communication with me. Pretty sure the scammers cannot get any money out my account however you have lost a customer cause I am changing all my accounts to a diffrent bank as I am unsure my account with natwest is actually safe.
August 2022 by Derek Taylor
First time in a bank for years. My Chester bank has closed and NatWest has taken over, some trepidation on my part. Needn't have worried, the lady who dealt with my problem was helpful and professional in buckets. Can't wait to to have another banking problem.
January 2022 by Chris Doyle
Lost track.of time this morning, turned up way to early.the staff were very patient and and understanding brilliant service
July 2021 by June irwin
I popped in to the Nat West in Chester today and was served by Georgina. It was a personal matter and I was warmly greeted and when I said I needed help Georgina couldn?t do enough for me. Not only did she do it for me she showed me how to do it all on my app myself in future. Such a lovely lady. We discussed my credit card as well which I?m thinking of changing it to Nat West also. This is not the first time I?ve had excellent service from them. A seat would be nice but I?m not complaining they are very good to come to work and still work face to face with the public & I Wish our GP?s were as brave as them. Think our GP?s may be locked in a cupboard somewhere to precious to come out. The public will remember all this when the pandemic is over. Thank you Nat West yet again for excellent staff. Thanks Georgina, hope the bank appreciate what great staff they have.
July 2021 by nfb
fine customer support was in and out quickly enough
January 2020 by Aaron S.
Located on Eastgate Street, this is probably the largest bank within Chester city centre, although the facilities in-store really don't compare to other Natwest stores even of the same size, I'm sorry to report. They sadly don't have an ATM which allows paying in coins, even though they do have the pretty old-fashioned ones compared to what the newer Natwest stores have, the only coin machine requires you to have to go to the counter anyway, where I find service to be much slower than average, which basically ruins the convenience of paying in money in the first place, especially if you don't have a lot of coins. The opening hours are pretty average, generally between 9 in the morning until 5 in the afternoon, other than Wednesday when they open an hour later, presumably for staff training, and on Saturday where they shut at 4 (This is still better than other banks in Chester who shut really early on Saturday's or Co-op Bank which doesn't bother opening at all!) 2* - Location and being one of the larger banks in the city, but still service seemed slow with staff seeming unhelpful, which caused me to just walk out in the end as I hoped to deal with my banking after getting off the train when I got home to Manchester.
January 2019 by Charlie Nock
Can do all sorts in here it's great. Machines full of dosh, seats for sitting on, people to talk to.
August 2018 by Kardomah Man
It's a bank, I sells money.....
May 2018 by mark longstaff
Every time I go Iâ??m always left waiting ten mins to be served. The bank opens at 10am which is no good for me . Market day Wednesdays they should be open earlier. Some of the original staff are happy but rest always have a depressed look on there face
September 2017 by Matt Davies
Always a long wait for the tills
June 2016 by Gustavo Rua
Employees made to stand all day long. This is unacceptable!
December 2015 by CTR Paul
Decent sized Natwest, busy at weekends though.
