August 2022 by Giraffefan1970
Visited the cafe today after shopping in the store. We divided on a toasted sandwich and scone to share. The lady working behind the counter was on her own. She was clearly struggling. She didn?t seem very organised. The counter appeared a little untidy. She was taking time to serve the cafe customers. This created a queue. Once we were served we moved across to the seating area. However we struggled to find a table that wasn?t full of dirty cups and plates. We had to sit at a table for six although there were only two of us. Not our choice. I counted 15 dirty tables. Only 5 of her tables were occupied. My milk jug and teapot were dirty and I had to return to the counter to swop for clean. After another ten minutes or so a young man appeared to start clearing the tables. Well so we thought. He simply moved some of the dirty cups and plates to one table. Then another man appeared from the kitchen with several bags of rubbish and left them near the kitchen entrance. When we?d finished our lunch we had no option but to leave our dirty dishes on the table as the rack for returning trays was full. We have dined at several of your restaurants and this is the first time we?ve encountered such appalling poor service. On walking out of the store we also noticed the store was very disheveled and untidy. Very unlike the M&S we love. Stock levels were low. I left after searching for several items, underwear, shoes and clothes empty handed. Very disappointed ??
April 2022 by cheshiregirl124
Called in for a quick coffee on a very rare visit to the grand junction. Had a coffee and a cooler drink for my daughter . The cooler was awful , looked like hot water had been poured on some chocolate and stirred . My daughter having previously worked as a head barista, wasn?t impressed and advised it was totally inedible, hence to say it was returned . The teacake was done well before the coffee was made so was cold . What I found most extraordinary, was that the person who handled my teacake did so , without using any gloves . She?s previously been handling something else as I?d been watching her while waiting for my coffee , no hands washed in-between . She then toasted a hot cross bun for another customer , no hands washed again . I asked to speak to the manager and fortunately, he was actually sitting in the cafe . He explained that ?M&S policy wasn?t to use gloves when handling food , as this was deemed to be more at risk of cross contamination of food , but the hand washing policy was every 20 minutes ?!! I don?t get this personally and I told him so . So let?s see , a person in a 20 minute period , may go to the loo and May or May not wash their hands , wipe spillage up from the floor , carry dirty trays from the tables into the kitchen , pick up wash cloths to wipe tables and in that 20 minute time frame , handle your food with their bare hands !!! No thankyou M&S - completely unacceptable- won?t return ever again .
January 2022 by Sally Mottershead
I just want to say how helpful one of your staff members was to me earlier this week at your Crewe Grand Junction store. This was a lady called Angela Clark and she really went out of her way to go the extra mile to help me and my Mum. It?s nice to know that there is still good, polite, friendly customer service here. Thank you.
December 2021 by Jo Corbett
Great store. Carole in the food hall was very lovely and helpful letting me know that my favourite pizza was included in an offer. Thank you Carole.
December 2021 by Helen Stafford
Excellent customer service today from a lovely gentleman, Alex. He went above and beyond to help me with some vegan pigs in blankets. Thank you so much Alex.
November 2021 by Paula Thompson
Love the food hall there are so many tasty things to buy. Staff are so friendly and polite. The store is always tidy and clean. I enjoy shopping here for Percy Pig sweets and cakes from the counter.
November 2021 by Cat B
Staff very pleasant and carried someone's tray even though they had stood complaining to their friend and making fun of the staff member being slow. They had previously ignored close barrier so should have been a bit more appreciative of friendly staff.
November 2021 by Will Spilsbury
PROs: Mostly good quality food and drink.CONs: Staff can be quite slow, queues can be absolutely huge, stock levels very low or non existent on many lines.
September 2021 by Dore Holt
Love my local M&S, we go MOST DAYS so please DON'T CLOSE this Store? Staff so FRIENDLY & HELPFUL.WHY WHY WHY don't M&S sell BUBBLE HEM TOPS! They WOULD sell a BOMB.
July 2021 by Lynda Bone
I went with my husband today we wanted mens wear.The lift wasn't working and I'm in a wheelchair, so no toilet and no browsing.I spoke to a member of staff who said the lift had been like that for a while.It's ridiculous when disabled people can't access upstairs and what about parents with prams and pushchairs ???I tried emailing ( the address didn't exist ) I tried phoning but I didn't phone the complaint line at 5p a minute.I refuse to pay to complain.
July 2021 by Simon Mellor
Always a pleasure to shop here. Staff are very friendly, and their food to order always works flawlessly.
July 2021 by Nicola Stones
I visited M&S Crewe Grand Junction Retail Park today. Keely was really helpful and friendly. She showed me where to collect my order. I had a problem with one of my items, she dealt with this very quickly and efficiently. Thank you :-)
July 2021 by James Breadmore
Been going here for around 4 years,always very pleasant service,and the food is always spot on,and of good quality.
June 2021 by Bernadette Kent
Nice and clean and wellspaced out. friendly staff in the cafe.
February 2021 by Lorna Harvey
I had an incident at the Crewe store with a lady I care for who needed urgent medical assistant ambulance was called and the staff of M&S were brilliant thankyou so much to all the staff on exit door you were a credit to M&S Crewe store
