January 2024 by Claire Shenton
I agree with the gentlemen's comments about click and collect. It's the first time I've used the service (I usually have delivery) and I failed to see the check-in facility on the email. I bought some grocery items in the store, for which I needed to pay at the booth (it included tobacco), and then waited at the 'customer service' point for someone to come and give me some customer service. A fellow customer, also waiting, told me I had to check in on the screen, but the screen said 'till closed'. The lady that served me at the booth, and was supervising the self-service tills, then came over and showed us both what to do on our phones. I waited a few minutes when a different lady came out with a box and said simply, 'name?'. I didn't quite hear her, and asked her to repeat, and again she simply said 'name'. No please, no thank you; I walked out of the store feeling like I had somehow inconvenienced your staff today. This is not the first time I have felt like this in the Knutsford store, and service levels have consistently deteriorated over the last 12 months. I won't be shopping there again, and I shall revert to delivery for my John Lewis orders.
August 2023 by J P S
Sent by my wife to pick up her John Lewis order. Chastised by the lady behind the counter for not having read the emails to say I have to click on the link rather than enter on the screen as per previously. Don't understand why staff have to be so rude instead of just helping. Ruins your day. Rest of the staff normally nice to be fair.
July 2023 by Fab n Fluffy
A lovely relaxed store & staff seem to enjoy working there...
May 2023 by Jay Bowden
Higher priced than other Waitrose stores, and doesn?t have a lot of what I need. I?ve been disappointed the last couple of times that I?ve been here to be honest
May 2023 by Jeff Tenner
No staff, self service only, very impersonal, much friendlier in Sainsburys
February 2023 by Fran Dorey
Can buy most food items,excellent quality,friendly ,helpful staff. Can collect Paid for items from John lewis ,here!
February 2023 by Gary Schofield
Very pleasant shopping experience. Friendly staff.
November 2022 by Shaun Childs-irwin
A real delight, charming friendly staff, easy parking, a must if you are food shopping in Knutsford
July 2022 by Tom Sadler
Really well stocked Little Waitrose. All the essentials and more besides, with friendly staff. You can happily live out of this shop 7 days of the week.
June 2022 by Thomas Brown
A decent local shop with a great selection of products in stock. A great place to pick up your lunch.
June 2022 by Graeme MacDiarmid
Good selection of products for size of store. Free parking at rear of shop AFTER 15:00.
October 2021 by Jenny Pearson Bloggs
A big thank you to Kathy for her professionalism and patience in qiickly sorting out the return of an unwanted John Lewis item saving me the need to visit store.
September 2021 by Chris Shaw
Excellent, as always. Feels bigger and more fully stocked than a normal Little Waitrose.
September 2021 by Cal
A lot more expensive then the normal Waitrose and no free parking. Don?t know why this isn?t a normal Waitrose in Knutsford village.
July 2021 by Roy McGraa
Staff fantastic. Store fully stocked. Covid rules followed to the tee!Excellent
