February 2024 by Pauline Mark
Staff always very helpful and give great advice, also delivery guy is exceptional.
February 2024 by Kathryn Lea
Never had a problem hereFriendly staff had to change nearer home . Where they won't let take my chorkie in . In my arms .. never said a word at cohens .. Where I am now they complain qnd make me wait outside like a contagion
January 2024 by Mani Kaliray
Terrible customer service. The lady told me my prescription would take an hour to download from the spine, then went on to say Asda have got it. I tried calling the surgery to check, as I was sure it was sent to cohens. Was asked to leave because they?re going on their lunch break. Why not just say we?re going on our break can you come back later. Instead of sending me off on a wild goose chase with my poorly 5 year old!
January 2024 by Carol Hankey
I have given 5 stars to Cohens chemist westbrook warrington, because the pharmacist Francessca treats patients collecting their pxs with respect, understanding and patience. Apart from these qualities she is a brilliant pharmacist and certainly is a asset to any pharmacy. Thank you!
September 2023 by Mike Binks
Constantly given mixed messages. Was told to wait for a text message before collecting my prescription, only to be told 4.5 hours later when I chased up that antibiotics are immediate and I shouldn't have waited... they didn't think to say that when I first called... if you love wasting an afternoon, this is the place for you!What's worse is they don't even prepare the prescription until you arrive... so what is the point in waiting for a text message?!
August 2023 by Mark
Staff were nice and helpful.
July 2023 by Michael B
The same miserable bad mannered redhead serving, why?.... No manners or skills to deal with Customers. Supervisor was brilliant, smiling and helpful, all the other staff are great. I mentioned her when I got home, seems she`s well known for being a battle axe, hate it when she is serving.
June 2023 by Rachele Ablitt
Staff attitude is appalling. Everything else is fine. Genuinely hate picking up my service users prescriptions because of how they speak to us.
April 2023 by FFRANK Raj
Never had a problem staff good and service excellent
February 2023 by Ally
Really helpful staff and a great chemist
December 2022 by Arthur McArdle
A great service from very helpful staff. Only problems I've had have been with getting my prescription from the GP to Cohens, once received they are brilliant
November 2022 by Emma Fairhurst
Extremely poor first experience. I had booked online for a private flu jab (booked almost 2 weeks in advance), received numerous email and text confirmations including an appointment reminder the day before my appointment. I arrived 5 minutes before my appointment to be told they aren't taking private appointments anymore! Don't let me book one if you aren't giving them, absolute waste of my time!
March 2022 by Allan B
Can't really fault Cohens as the outlet is usually well stocked for most over the counter items and prescriptions can be sent directly from your GP. The text service indicating that a prescription is ready is very handy and the staff have always been helpful and pleasant.Just remember that Google doesn't accurately reflect that the pharmacy closes for 1hr between 13:00 & 14:00 hrs.for lunch break.
January 2022 by English Geezer
they were supposed to be open the Tuesday after Xmas but their shutters were down at 11.45AM.
January 2022 by Paul Evans
Doesn't matter how much notice you give them the prescription is never ready. They basically just do it while you wait.
