December 2023 by Kate Vallender
Do not stop off at this cafe (M&S Truro) if you are shopping alone. The long queues take forever & it's impossible to stand, for what feels like hours, holding a tray and bags of shopping. I gave up and left.
November 2023 by JoanH1272
Not the restaurant! The ladies toilets are a disgrace. The entrance door is so dirty all over you don?t want to touch it. The bins and toilet roll holders are on opposite sides of the cubicle so if you weight more than 8 stone it?s impossible to move. The hand dryers are filthy inside, the cleaner obviously wipes over the outside but omits the inner where your hands go. Disgraceful.
November 2023 by begannforgot
Oh Dear, Oh Dear - Very, very poor ? Avoid! For a company supposedly on the up, this store in Truro is very much on the down! The food store is dull, the clothes store overstocked & under staffed and the Restaurant is going from bad to worse. A month ago, I had the ?undersized? breakfast which was sort of luke warmish & overcooked, although the egg was good. This time, the ?Egg Bene? was entirely cold including the muffin & the hollandaise and the side of chips were soft and tasted of old fat. The cappuccino was hot but no chocolate ? they?d run out and this in a food store that sells the stuff. It was busy but that?s no excuse. The restaurant is supposed to be a showcase for M&S food ? not an audition for ?The Apprentice?. Poor management, inadequate training or a lack of staff?? I don?t know and I don?t care ? I for one will be shopping & eating elsewhere in future.
November 2023 by Bea B
We had lunch in the cafeteria and I ordered mashed avocado with poached eggs on toast. We waited for about half an hour to be served but when it arrived it was stone cold and tasteless, cold eggs and cold tasteless toast for £8.50. No cacao powder on the cappuccino, they had ran out? Long queues at the ladies toilets, one Out of order and practically non existant liquid soap, I struggled to get one drop? Saturday is one of the busiest day and M&S know that, it screams complacency and inadequacy. Very disappointing.
November 2023 by RoseberryTopping
As we were already in M&S shopping, it seemed like a good plan to eat in their restaurant. Huge mistake. We ordered two ham and cheese toasties and two coffees and went to find a table. There were tables available, but not cleared or cleaned - neither was the floor. As these were the only places to sit, we had no choice. There were no staff around doing any clearing or cleaning and only two people delivering the food to the tables, only one of whom showed any interest in what she was doing. After a 25 minute wait our toasties arrived - cold congealed cheese, ham that was singed at the edges and far too much mustard, making them inedible. Needless to say, we left them. The only plus point was the coffee was at least hot. We will most certainly not be eating here again and would advise other people not to do so either.
November 2023 by 1313me
The giant breakfast is totally misnamed, it should be the medium sized and COLD breakfast. I visited with family at lunchtime and it was nearly full but we did manage to secure a booth seat which would have been more comfortable if I was several inches taller! Maybe 5'4" is considered excessively short by whoever designed the hight of the table? The tea came with very small cups and in a very small tea pot so not off to a great start, but the meal was worse. It didn't take that long to arrive but had obviously been sitting for several minutes on stone cold plates so it was far too cold. The toast only had the tiniest bit of residual heat as did the bacon and mushroom and everything else was luke warm, and to be honest, even if it was all served hot, it didn?t taste anything better than could be had a lot cheaper elsewhere. I didn't have the heart to complain at the time as there was only one lady delivering meals despite the cafe being full so I guess it was a mix of poor management and lack of staff that was at the root cause of the cold meal. Next time I will go to Sainsbury's for a LARGE all day breakfast as its more plentiful, tastes better and served hot with huge mugs of tea - plus it costs £3 or £4 per person less! M&S need to try harder to be considered of better quality or value to be worth the bother of eating here.
October 2023 by shartat
Came in today, I come here often, usually it?s really lovely. Today was very poor. I think there?s some new staff on today, which is great. However there was a red haired girl who was very uninterested in her job, she stood leaning at the used tray station with her arms folded, just staring at the amass of crumbs and rubbish that was on the floor! Surely someone could give her a brush and make the place look like you?d want to eat here! Very poor impression today and not the best service. The young chap clearing the floor however did a great job and was happy and smily!
October 2023 by Olivia ?Liv?
Lack of choices and overly priced food for the quality you receive. The tables are sticky all the time and the floors don't get cleaned that much.
October 2023 by FarAway65276
Terrible breakfast for £8.95. Two tiny dried out sausages and three small processed streaky bacon. Plate was cold so food was luke warm. Very poor quality and definitely not worth the price
September 2023 by Michlou
I AM QUITE A REGULAR CUSTOMER AT THIS M&S IN TRURO CORNWALL WHEN I AM DOWN IN CORNWALL!!DONT HAVE ANY PHOTOS THOU!!
July 2023 by cornishviking84
Popped in for a coffee and scone. Coffee presentation wasn't the best and when ordering and paying I only got half my order before the gentleman served the next person meaning I had to ask for my coffee. I had to ask for a clean knife as all the ones available had bits stuck to them. Usually very good here but seemed to of gone backwaters slightly today
July 2023 by Linda Selwood
True, M&S is fabulous. Great staff so helpful . Massive range of products. Good price. I was impressed
June 2023 by Charlotte Hiscox
Always delicious food choices in the food hall!Delicious cakes and fresh fruit, usually a deal on such a meal for 2Nice view of the centre from the cafeGood disabled parking and reasonable priced parking in the multi-storeyMy only negative is that there is only one disabled toilet positioned quite awkwardly to get round the door and inside! It opens into the main walkway to all the other toilets, so if you are in a wheelchair it gets very congested
June 2023 by Elaine Mckenzie
Lovely coffee and superb cooked breakfast. Speedy and efficient service with a smile. Will definitely visit again.
May 2023 by Stephen Ford
The Clothing is usually Second to none.??