February 2024 by Bran Ferguson
Chill staff at this
December 2023 by Kira Kilgour
The friendliest staff I've ever seen at a Costa, always up for a quick chat and even remember my order (being a regular).
September 2023 by Craig Nelson
Very disappointed on my first visit here ! The outside tables are very wonky ,and unstable ! Tables were filthy covered in stains and rubbish ! very lazy staff ! Never came out once the time we were there ! concrete floor around the seats was dirty ! Stained and Covered in rubbish ,And the dirty smokers ,next to us topped off an uncomfortable and shabby coffee shop.
July 2023 by NicNacNoodle85
I was waiting behind a crowd of people, the crowd left and I was the only person there. I was ignored for a while, then finally one of the servers asked if I wanted to be served. I said yes and then she pointed to two other people and said the queue is over there, it was not clear where to order and there had been no one there earlier. So after having waited in what I thought was the queue and then being ignored I decided to just leave without getting anything.
June 2023 by Joanna Midgley
Was waiting in the line for a good 20 minutes when there was only 5 people infront and workers were chatting the whole time and it took a long time. Ordered a caramel latte and it was just milk and caramel!!!!!!!!! When I went in to tell them, they said that I was wrong?
June 2023 by Mark B
Nice hot chocolate and coffee nice seating outside in the square slight negative is that the tables could have done with a clean
May 2023 by Denica Whinn
I just want to say a big thank you to the lady that served me today. She served me on the till, then made my fancy new whipped up iced latte, heated and served my toastie and got me my cake- all whilst other staff members were incredibly busy too.I don't think people realise until you work in a busy chain such as Costa (I worked here for 2 years in a different store) just how many things you have to do. It can feel like you're an octopus!And then people have the gall to complain about wait times etc.You're all smashing it in there and I'm sure you don't get praised anywhere near enough!
May 2023 by Denica Creer
I just want to say a big thank you to the lady that served me today. She served me on the till, then made my fancy new whipped up iced latte, heated and served my toastie and got me my cake- all whilst other staff members were incredibly busy too.I don't think people realise until you work in a busy chain such as Costa (I worked here for 2 years in a different store) just how many things you have to do. It can feel like you're an octopus!And then people have the gall to complain about wait times etc.You're all smashing it in there and I'm sure you don't get praised anywhere near enough!
April 2023 by Janet M
A more unfriendly encounter that I had this morning would be difficult to find. I smiled at the surly young woman who returned this with a look that implied that she wished that she and I were not there. I am systematically visiting all the coffee venues In Carlisle city centre and I won?t be visiting this one again.
April 2023 by Pat Cook
Good staff wherever shop you go ??
April 2023 by Sharron Sloan
This has to be one of the best costa coffee houses in Carlisle, looking onto the square watching the world go by whilst enjoying the best coffee..PerfectionThe staff are always very outgoing, welcoming and very customer focused.
March 2023 by Lee Rielly
Having only been a couple of times (while the missus is shopping in Primark) I will give you my experience based off my most recent visit?We entered at around 4:30pm on a Saturday and we were served right away, the staff were all friendly and smiley which is always a bonus!The place itself was cosy and calming, there wasn?t an overpowering smell of coffee which I was happy about, the only thing that lets the place down is the lack of indoor seating, granted they can only work with the space that they have and it would be awful if everyone was crammed in and sat on top of each other.My partner and I had the peach iced tea which was nice and refreshing, I ended up having a second one by the time my partner had got back from shopping - I was told that there was a strawberry iced tea but they didn?t have the ingredients for it, frustrating as I definitely would?ve tried that!Location is very handy for a break whilst shopping and there?s a good selection of sweet treats to have a snack and a good drink.Just be prepared that you may have to sit outside!
February 2023 by Joao Guedes
Shelfs nearly empty not many choices ... since the others costas opened less chairs and tables .. staff very friendly but the space could be improved
January 2023 by Neil Massey
Shop dead but wont lie down. Only half the tables in this shop now, since the new one in The Lanes opened. Service very slow. Coffee warm, not hot. Food decent. Sorry, but not impressed. Way below standard
November 2022 by Susan Jamieson
Tiny place - struggle to get a seat. Hot chocolate is gorgeous & staff are friendly.