Would like to leave no stars but wasn’t an option. Lost my parcel. Visited sorting office twice no help at all. Opened a claim against them and sent additional supporting information and still got nowhere. Telephoned customer services waited 45 mins for someone to answer and still no help. Dreadful service.
October 2023
Had to wait for 20 mins in the office and ring the bell numerous times before anyone came to the office. It then took another 20 minutes for them to find my parcel. Also said they had attempted a delivery at 17.55pm on a Saturday which they hadn't.