December 2017 by Karen Ennis
Disgusting service received from the returns counter. Full complaint has been submitted to Head Office. In brief, I purchased some pyjamas from the Derby store ( lovely helpful lady) but you didn't have the exact size so I was told to return them to my local store if not suitable. I attempted to do this today and was eventually told ( it took 3 rings on the buzzer to get help although a queue was forming) I can only return them to the store I purchased them. I explained what was discussed in Derby and that I am unable to get back to Derby, the assistant looked in my bag ( which contained the receipt) , advised me that Ilkeston store don't even stock these items , pushed the bag back to me and asked who next. Disgusting service from a long standing , respected high street retailer, especially at Christmas when money is tight.
December 2017 by John-Paul Stevenson
This store and it's staff are always spot on, well presented, smart, provide great service and very professional. M&S are a premium store and 95+% of the time you can tell the difference with the products.
I have always had a positive experince here thank you.
October 2017 by Mary P
always helpful and pleasant staff. always ready to go the extra mile
October 2017 by Dennis Henshaw
How anyone can do a weekly shop at this place beats me, it's so expensive. The goods being sold are top quality but in my opinion it's shopping snobbery. The shop is found in a shopping complex with a large carpark
June 2017 by Glynes Crooks
Happy atmosphere. Well laid out products. Good options although small store. Very helpful and pleasant staff. Overall positive experience thank you.