Supermarkets in Hailsham, East Sussex

“I cannot thank the Iceland staff enough. Yesterday one member especially (Sarah) went above and beyond to help not just me but, in the bigger picture, our family.All the staff are professional yet friendly, they all go out of their way to help when needed. It is a real community based shop. Customer service is rare to find these days, but you'll definitely get it here.”

“This particular Waitrose is one of my favourite in their chain group. It's not one of the largest, but what makes it stand out is the staff. Perhaps I should not use the word 'staff' and instead refer to them as a family. What impresses me most is the fact each and every member serving the public support both the customers as 'family.' Rather than reactive to shopper's requests they are proactive. (A trait seldom found in the retail community these days!). I also note with both fascination and professional respect that whenever I need to approach staff for something even if only a simple request of help in locating an item, the response has never once been 'okay,' or 'fine,' or the dreaded 'un huh;' instead I hear staff responses along the lines of 'it was my pleasure,' or 'we've been pleased to assist you today.' It's either from accelerated training, or a true professional commitment to serve. Howsoever it's occasioned this attitude stands out. And amidst an environment where there are three directly competing stores, this proactive commitment to service quality most assuredly stands out. Even my Curate, The Venerable Mr Piddles is always aware of the staff, when they greet him, or assist him in locating some of his more diverse food and treat items. We'll done Waitrose. Now, if we can only catch up on the stock issues, which I realise is not always the store's fault. Regardless, Mr Piddles gives you three wags, four 'woofs' and a few 'arf arf bark fart, arf bark barks' as his grading. I couldn't agree more!”

“I like this Supermarket for its size, not too big and not too small. The fresh fruit and vegetables are limited in range but apart from that I can normally buy what I need.They also have a reasonable range of George clothing which makes them Hailshams main clothes retailer.The staff on the checkout are always friendly which I much prefer to the option of using the self scan.”

“This is a great medium sized shop. Really good selection of fresh produce, and baked goods. The shop is handy for a quick pick-up but it does have a complete cross selection of most things you could need.The staff were really friendly and helpful.”

“Fantastic size, right in the middle of Hailsham good size car park but will have to remember to validate car parking when there. Always seem to want to compete with larger stores by trying to have everything and more. Staff always friendly and helpful and always busy keeping shelves full even when it's tricky during the current climate. Always impressed with store brand items.”