March 2024 by Paul Judd
I'm submitting this review for the experience my son has been having. He's been phoning most days for the last few months trying to get an appointment with a Dr because of a persistent cough. It's been getting worse he can't sleep eat or function properly now but reception won't let him see a Dr. Avoid at all costs when he finally got a scan nurses there said happens all the time. Reception is rude uncaring and Dr's don't seem to exist. Disgusting service. They say get seen as could be something worse on adverts but if you with this surgery you'll prob pass away first as reception knows best. AVOID.
March 2024 by Lucie-Anne Messer
Only given 1 star as no option to leave a zero. You can never get an appointment here usually anyway, but when Ive recently needed to use this surgery in regards to my mums deteriorating health, its been even worse. No appointments available when you do eventually get through, and when the nurses did ring back they offered the advise of ?paracetamol and Ibuprofen?, to an as then undiagnosed life changing disease. Luckily I went private in the end to get the tests/diagnosis and lifetime medication she needs sorted, but for those not in a position to do so, my advice is change drs asap if you want any kind of care or answers before its too late.
March 2024 by Alex Lander
They never answer the phones
March 2024 by D
Receptionists of this practice are very rude, unhelpful, judgmental. Also a nurse breaches confidentiality when she airs out the content of yr appt with her to the receptionists. In full ear shot of other patients in the reception. She also lied to make her look not at fault. When she knew very well she was. Also was very rude. Arrogant woman. Who spoke with attitude from the start.As a result the receptionists sneer at yr or speak with attire if I call them.I found it very upsetting to this day.The doctors of this surgery are good. If you get to see or speak to one. Receptionists and nurse need training in learning disabilities. Proper training to understand. And politeness, also how unproffetional it is to speak out of term with a raised voice to patients in view of others.But no point in making complaint as yr not likely to be heard fairly.
March 2024 by Shaun Lane
Liked it
March 2024 by Dave Ramsey
The new Doctor I saw last week is at the top off his game .more than 1hr 30mins to get me the right help if they don't make Dr Timothy Forstera partner then the practice is worse than I thought. I recommen 100%
January 2024 by Gem
Rubbish surgery do not help at all try get GP appointment is nightmare as receptionist want know everything
January 2024 by mark ?marky bike? savage
Being a cancer patient I find the staff belittling, rude and uncaring , booking appointments because they have stopped your life saving medication without you knowing and asking to speak to a doctor to only find out after they have booked you in for a phone call 9 days later ,that's 3 days after your medication runs out , something you made clear on the phone when they first said I would get a call back within 24 hours.Hopeless and very stressful, something no one needs when you not well!!
January 2024 by Gayle Wilson
I phoned doctors today at 8:08 for an appointment I got told the doctor would phone me my phone rang twice witch I thought was the doctors both times I was hung up on time now is 6:36pm and still no call from doctors
December 2023 by Susan Hyett
Since joining the Patches system l can fully say that l have never received such good response. Dr Jessa has gone beyond his service as a Dr and spares the time to listen to you. The Patches system must relieve some of the pressure and stress from the Receptionists. Well done.
December 2023 by phillip gray
The surgery are useless. Booked an appointment via patches and asked what time are you not available. 10-12 please call me after. Dr Jessa can't read notes and calls me twice from 10:30-11 and cancels my appointment.
November 2023 by Lloyd ashdown
Staff have always been polite and willing to help as best they can to help me through this year, after being signed up for many years. I was able to phone up mid morning to see a gp urgently, and was in centre to see him 3 hours later. Worse issue I have had is some issues getting appointments when it was not urgent.
November 2023 by Target Cleaning Solutions
Quite Simply, Join this surgery if you wish to be ignored, abused verbally, shouted at, and last but not least happy for them to call the police on you to make out you are the bad one, will at least I had the whole thing recorded on my phone to show the police who completely understood my side of things. Shame on this surgery, ????????
October 2023 by Lee White
This surgery is so poorly run, at every point of contact there is incompetency and negligence. Tried to speak to someone in charge but she doesn't listen and show any empathy what so ever. I can?t believe I pay my taxes for this kind of care. Avoid this surgery at all costs.
October 2023 by Madeline Feeney
Absolutely disgusting, rude receptionists, continuous lack of support, just had major operation and needed doctors help as suffer p m r, rheumatoid arthritis and osteoarthritis, and was in terrible pain only to be given an phone appointment in three days and even with a doctor , only wanted a repeat prescription of my steroids , no support whatsoever
