November 2023 by Tallulah Honey
I went into Lush this afternoon and I was greeted by Charlotte. She helped me with advice regarding the best soap to used on my skin and overall had a very pleasant conversation. I left the store about 20 minutes later with 2 samples, a body soap and a facial scrub, that I will definitely be back later to purchase. A wonderful employee, deserved a raise!
November 2023 by sheryl wood
Got served by charlotte!! Lovely lady held basket for me as I kept throwing bit in smiled polite and helpful!!! Recommend lots of different one which all smelt amazing! And even treated me to a bomb she was wanting me to try! Made my day!!! Thank you so much! Makes all the difference with staff like her!
November 2023 by Holly Harris
This is my local Lush and I always have a lovely time in there with the fantastic staff. Today I had the loveliest experience! I was served by Theo at checkout and they were absolutely lovely. They let me pick some samples to try and genuinely made my day. Thanks Theo ??
November 2023 by Victoria Matthews
I have recently returned to the world of lush after having a break due to a previous campaign I had issues with. The store manager Beth has been so welcoming and was willing to discuss the campaign too. The genuine love of the products from Beth and their staff is what?s allowed me to return. I?ve only ever really used their bath bombs as I find the rest of the hair and skin care quite overwhelming, but Beth really took the time to get to know what I need and has helped with a new hair care routine for me which honestly has majorly changed my hair from having to wash it daily due to it being greasy and thinning to actually being able to skip a day if I need to and it not looking like a bucket of slime! Beth and the rest of the Lush staff have been so welcoming everytime I?ve been in the store and nothing is too much for them. great customer service and a really warm welcome. Thanks all.
November 2023 by Laura Hall
Good eveningI went into your Lush store in Chelmsford on Monday with my daughter who is a very big lush fan!!but unfortunately she has very sensitive skin we have tried some of the bath bomb but sadly her skin would end up red. as we was walking around a lovely lady come over and gave my daughter a free glow in the dark soap .I then explain we wanted a bath bomb that we could use because my little one skin and she showed me 3 different one and what they all have in them and the lady ask my daughter which one she liked and she said butter bear then we in a second the lady said you can have this free give of kindness.I just want to say I have never had service like this in my life what an amazing member of staff I did ask her name which was meadow and my daughter used the bath bomb and it?s amazing so I will be back to be getting lots more butter bear thank so much meadow xx
October 2023 by Cass Cade
I came in with my friend and her two daughters on Wednesday. We all had lots of questions about different things. The staff were INCREDIBLY helpful - knowledgeable, kind, fun (especially Luna and Theo with my friend?s daughter, who is 9) and all the staff I spoke to were really welcoming. I love Lush anyway, and have never had a bad customer experience in any Lush store. Quite the opposite! The staff are always keen to advise and help with any questions, and if they don?t know, they grab another staff member who does. (Beth was a fount of knowledge and helpful advice about some complicated hair-care enquiries!) Thank you all; Luna, Beth and Theo. All of you made our Lush visit a very bright spot in our day!
October 2023 by Megan Bekdache
Dee was really engaging and helped me purchase items the kids will LOVE at bathtime. What I thought was really sweet was when Dee said I?m going to give you a few freebies because mums deserve some self care. He recommend a face cream for me to try after asking a few questions about my skin type. Thank you!
October 2023 by Sarah Reeson
We spent a fantastic hour in the store this afternoon, with Charlotte going above and beyond to help my youngest make decisions about both beauty and shower/bath products. She was kind, knowledgeable and hugely helpful, as indeed were all the staff. Thank you so much for taking the time and effort to make them feel important, and to allow them to find the right products to suit.We will see you soon, once we know which samples work the best <3K and their Mum <3
September 2023 by Ellie Williams
We held our daughter?s birthday party in store, and Luna and Sophie did an absolutely brilliant job of keeping our group of excited girls engaged and entertained - thank you both!We always enjoy shopping in store here and the staff are always welcoming and helpful.
September 2023 by Lola Ha
Kern was excellent! She took so much time explaining all the different products for my sensitive skin. We have come here for a day but will definitely be back just to see Kern.
August 2023 by GlowingGlobe
Discovering this brand and branch has been great. A one-stop haven for both gifts and self-pampering. The staff, an absolute delight ? always brimming with positive energy and knowledge, without the pushy sales tactics. Their genuine enthusiasm translates into top-notch guidance and recommendations. A treasure trove for quality items spanning from soothing soaps and hair essentials to unique fragrances and creams. It sits comfortably in the trendy domain, distinct from luxury brands like Jo Malone. Walking out with their products is a mood-lifter, every time. Just a gentle heads-up on the glittery bath bombs ? delightful but potentially scratchy on your bathtub. The bonus? They host parties, an extra feather in their cap. Give it a shot, and brace for a scent-sational experience! ?
August 2023 by Lydia Hack
My daughter had her birthday party at Lush and had an absolutely amazing time. Skyler and Murphee were brilliant, lots of fun and very patient! I cannot recommend them highly enough. Thank you!
August 2023 by Cressida W
I would like to take the opportunity to say how wonderful a member of staff in your store was today; Luna-Grace. She took the time to show our daughters the new sponge Bob range and then invited them to try out a bath bomb of their choice and was so patient and informative to them even explaining so effortlessly about all the plastic free range. This staff member is an asset to your company. Our girls could have stayed all day. Thank you Luna-Grace for taking the time to do that today. We will be coming back to visit you our new fave store because of you ?
August 2023 by D
Absolutely love Lush!! Their products are awesome and work so well, very impressed. Their staff are so helpful, friendly, happy, and really know the products well (Skyler and Beth helped me out today - thank you!). Always happy to give out mini testers to try at home before committing to buying the full size product (and then when you bring the empty pots back you can get money off your purchase!) Am a loyal customer - never had a bad experience at Lush or with any of their products - not many places these days you can say that about!!
July 2023 by Jennifer Thomas
Bill was amazingly helpful and offered personal suggestions for what skincare would be the best for me. He was also super friendly and make it a great experience!
