January 2024 by Gill R
Love waitrose coffee but this cafe is in need of an uplift. Very cold with the air-conditioning alway blasting out.Thats OK in the summer but in the middle of winter? Recently visited Sudbury branch and it has been given a face-lift with new benches, tables and chairs and decor. Staff are incredibly helpful and friendly. Come on Colchester take heed.
November 2023 by Bob Smith
Great shopping experience as usual
November 2023 by Jo Chinery
Nice store. Lovely cafe, but coffee could be hotter.
November 2023 by Melissa Byleveld
Repeated rescans, indifferent staff. I've initially enjoyed using their self scan, but for my last 7 shops I've been put through 5 rescans! Needing to pack out everything and rescan makes this not just pointless but counter productive. It's extremely frustrating as I tend to do reasonably large shops, not just grab bread and milk. I've raised this with staff multiple times but they just shrug and say it's "completely random". The rescan process itself is also poorly supported by the staff as the expectation is that the customer unpacks and repacks their own goods while staff just beep the items you hold up. Do this several times with a shop of two large bags and you begin to understand my frustration. Surely as it's linked to the MyWaitrose card, there's a way to ensure you're not "randomly" torturing loyal customers repeatedly with this? Or at a minimum, whisk away the trolley, do the rescan yourselves, there are usually three staff having a nice chat around the self checkouts anyway, and send me for a free coffee while I wait?
October 2023 by john Barbara
Had a coffee in cafe and had to take my wifes cup back as it had lipstick on it.When we got home the cherry pie we purchased was found to be two days past its use by date.We were asked to bring it back and were given a £5 gift card and cost of pie refunded.Hardly covered the cost of petrol.
October 2023 by Rani Wong
Shopping experience was excellent. Used the trolley with wheelchair readily available. I do not shop often but I was on that route to drop in. Staff very friendly and so helpful. I only wished it was closer to me.
October 2023 by Graham Chase
I called in today for essential things which I can't buy anywhere else. They have the best sandwiches in town. Great staff and ambience to the place. However, I find myself shopping there less as I can get many of the same items much cheaper elsewhere. e.g. microwave rice packs £1-65, whereas Tesco just put theirs up to £1-10. And Tesco's beef in black bean sauce is better than that sold in Waitrose at about half the price.
October 2023 by Brenda Woodward
No sushi bar, grumpy staff, fruit and veg wilting, choices limited and generally not a good place to shop.
October 2023 by Rajib Ahmed
Best place for shopping.They do really care for shopper; specially senior citizens.
October 2023 by Anne Goodwin
Very good. Excellent service . Friendly staff.
September 2023 by Ricardo Silva
There is no point in offering a "restaurant/cafe" service if half of the menu is not available, and that after you paid for your hot food, the staff then tells you part of it is also unavailable. No apologies, no refund, no alternative/replacement... Not even the option to buy a packet of crisps because "it's part of the kids menu"... Very disappointing.
August 2023 by JenAnnie
We were in Colchester for my partners Birthday. We have a friend who lives here & we all wanted to meet up for coffee. She suggested Waitrose & the cafe did not dissapoint. It was lovely & clean, so well set put & coffee & cake were so good.
July 2023 by Rachel Halls
We ordered a whole salmon approximately ten days ago. We went to pick it up this morning, however when we arrived we were informed that there was only a side of salmon and not a whole salmon as we orderedWhen we Queried this with the fishmonger he replied that none came in as there was a shortage in the area. We then replied that we should have been informed of this as our telephone number had been given when the whole salmon was ordered.The fishmonger replied that he hadn't had time to look in his communication book this morning, this was not good enough.We asked for the manager and explained the situation he offered to telephone other stores to no avail. They did offer us cuts if salmon at a reduced price but this isn't what we wanted.The management has however given us a £15 gift card to spend in the storeWe left the store unhappy with this outcome as the order was for a party .
July 2023 by Heyoka_J
This place used to be nice but all the staff are disgustingly rude now, there's a really obvious deliberate culture here of making sure you treat the customer like a piece of dirt. Don't you want peooles money?!?? Also there's never anything in stock, its like an empty warehouse. The vegetables are always mouldy (god knows how they store them?!) Editing as I was made to feel very uncomfortable in here again today they really don't have good staff.
July 2023 by June Money
It's OK but nowhere as good as M&
