December 2023 by Dane Knight
customer service is embarrassing, rude & no knowledge.Don't bother calling as they answer and put the phone down on you. worst store in a 200-mile radiusavoid at all costs.. the people that work there should be sacked. dont waste your money going there
December 2023 by Michael Fogden
Tom was amazing help today. Resolved an issue I?ve had ongoing for 3 weeks with another store. Will know which branch I?ll be using next time!Thanks again
September 2023 by Andrew Thorne
Full B&Q range of products and advice on hand at all times.I found it a bit of a challenge to find light bulbs at this visit, but staff are patient and helpful, so not so much of a problem, really.The store has recently been structurally updated, so it feels a little more spacious, even though its no bigger.
August 2023 by Zee H
Such miserable and unhelpful staff.Asked to speak to the manager and he couldn?t be bothered to come out onto the shop floor. Instead had to wait for him and shop floor staff to communicate via their headsets adding an extra 10 minutes needlessly.In the end, decided to just leave and spend my money elsewhere. Nothing worse than bad customer service and laziness. I would rather pay more and have excellent service than pay less and have bad service.
August 2023 by Blake Skuse
Card only seems a bit silly in a trade store.
August 2023 by Keith Baker
Good parking and helpful staff. Check out is using the scanners, unless you ask for a manual check out. Good selection of paints and general DIY, but unlike other sites it not strong on room fittings like bathroom or kitchens.
August 2023 by Katie Shacklock
Staff are incredibly helpful and friendly with a good selection of DIY goods. Team are knowledgeable.
June 2023 by Alastair Cambell
Normal B&Q customer service. Massive line at the checkouts with one person serving. Another employee standing behind the customer service desk doing nothing. When I asked her if she could help me approve my purchase on the self service, she looked shocked that I was asking her for help. How has B&Q not gone out of business yet? Just a matter of time.
June 2023 by emily baker
Lovely helpful staff bought some stuff to get ready to decorate my bedroom. Staff made sure I was ok helped me check out and overall good experience I will be returning soon
June 2023 by Anita ch
I had a problem with refund as I didnt have recit ; after few attempts I spoke to young man and he sorted it for me brilliant customer service thank you .
May 2023 by Paul G Miller
OK for a small store but doesn't carry the product range normally associated with a B&Q outlet. Unfortunately a wasted trip, staff friendly enough though who recommended I went to Longwell Green store.
April 2023 by Paul Guard
Only two checkouts in use , v busy ,long queues ,, frustrating! ,Car park has been refurbished, really well marked and surfaced ,.
April 2023 by Josh Wood
Handy store. Got nearly everything you need for basic jobs. Great for price comparisons
April 2023 by Brian Johnstone
Just went to buy a tin of white gloss for some cupboard doors. Does what it says on the tin.
March 2023 by Amie Murphy
Friendly staff and good range. Items aren't always marked with the right price so maybe check if on a budget. We have been caught out on 2 occasions now
