November 2023 by Eric H
Horrible experience at the store. The short Indian lady (presumably the manager) was so rude and grumpy. I had issues at the self checkout where the machine did not recognise my gift card and she asked one of the staff to take all my items from me, treating people like they are thieves. I had to go around the store to get my items again, and go to the regular checkout line since I had a feeling it was yet again another issue with their self checkout machines. My card worked there and the young lady at the till was nice.They have so many problems with their new self checkout machines, then they treat their customers horribly when the machines don?t work properly. I hope the short Indian lady gets fired as she is very incapable and rude. Maybe don?t treat your loyal customers like trash and ruin Waitrose?s image?
October 2023 by ??????????
The Waitrose supermarket very good for buyers,frash vegetables and fruit,auto pay pod don?t waiting,fish and beef and seafoods so nice!2023/10/28
October 2023 by Niki Gifford
Today I ordered a Waitrose food delivery through Uber. I ordered the shopping at midday and it is now 2.10pm and it has still not arrived - apparently it will arrive by 2.30pm. So far it has taken Waitrose 2 hours 10 minutes to pack the order. I thought Waitrose stood for service, quality and efficiency not some tin pot corner shop that can't pack a simple order and give it to a delivery guy. Come on Waitrose. This is utterly ridiculous.
August 2023 by Winter Primrose
The only place that sells chicory and has lots of veggie stuff! The salt crisps in the pastel pink bag are the best ones ive ever had please try them.Not gonna lie, this store is literally falling apart. Like the ceiling has some issues, theres always leaks on the floor and once a month a whole aisle of refrigerators breaks down meaning the whole aisle goes into the bin.Nonetheless staff is so friendly and respectful. The guy behind the fish counter is lovely and the rotisserie chicken man always asks me about my day. Always have a laugh with the cashiers, especially with the incident when a pigeon flew in.Staff member helped me pick out a funny birthday card once. Stay awesome team x
August 2023 by Nivedita Mahto
I like about the various kinds of fresh fruits which was very fresh and stock available.
August 2023 by Marie
Used to be excellent, but the new tills are a joke. The weighting area doesn?t fit even a half basket worth of produce. So you end up needing assistance 100% of time and it then takes ages to pack, ending up in a bunch of angry people during busy times.
June 2023 by mimi
Nothing on the shelves at 7pm on a weekday. There is no food shortage or rationing at the moment, what?s their excuse? Total inconvenience to shoppers who choose to shop here. Will go somewhere else next time.
June 2023 by Thomas Milionis
Great store with a lot of good fresh products - the staff was also very friendly!
June 2023 by Abu Aya KD
Good big supermarket
May 2023 by A Londoner
Generally a great store, but I was horrified and disgusted today to see that they had room fragrances in active use up and down the DAIRY aisle. Like 5% of the population allergic to one or more fragrances, this gives me allergic reactions, and is toxic for everyone. It's bad enough in supermarkets having to dodge the cleaning aisle entirely, and the odd overly pungently fragranced fellow customer - we really don't need toxic fragrance impregnating all of the plastic dairy packaging as well!! Will be buying my dairy if not other shopping items also elsewhere in future ?
May 2023 by Ryan Biddulph (Blogging From Paradise)
Great store with a wide range of products. I was surprised by the low prices, especially for shopping in London.The store is conveniently located for pedestrians or anyone taking public transport.The staff is friendly and helpful.This has become our go-to grocery spot during our trip to Bayswater.Ryan BiddulphBlogging From Paradise
May 2023 by Edwin Oyarzo
We?re visiting from California. I wanted to share the delicious meal we assembled from Waitrose tonight. Garlic rosemary rotisserie chicken, they have other flavors too. Baby potatoes from the island of Jersey, boil for 12 to 14 minutes, drain and add butter, dill and a little salt. Fresh spinach from the UK, sauté for one minute with butter and a little salt. Fresh blueberries from Spain, just rinse and serve. Chocolate chip cookies for dessert. Many products from Britain. We purchased eggs, bread, cheddar cheese from Britain for breakfast. Nice selection of orange marmalade, not easy to get in the US. We purchased Wilkin & Sons Old Times marmalade. Sliced ham from France. I?m writing this enjoying Waitrose brand Reserve Claret, also from France. Everything good quality and reasonably priced. Friendly, efficient staff and check out, happy to help you. I recommend this store to anyone looking for ingredients to make enjoyable meals at home.
April 2023 by N T
This store is one of the worst in the chain. Always grubby, shabby, poorly stocked and with (mainly, but not exclusively) sullen staff.They really need a new manager or some more training at HQ!
March 2023 by Naziana Mehdy
Not really impressed with the customer service. Notice the elderly Caucasian women on the counter racist. Very welcoming towards white customers.Very bizarre behaviour tbf.Perhaps Waitrose will have to train them on diversity and inclusion.
March 2023 by Rameau
The Bayswater store is the worst store in Central London. You wouldn't know there was a Manager as the store is such a mess. It is very obvious that Waitrose do not train their staff in customer service. The staff seem incapable of conversing with customers, doing their best to avoid interaction with no conversation or eye contact, just indifference. Customers are treated as an inconvenience with staff enjoying being as unhelpful as possible. The name or even the existence of a store manager is nowhere to be found.The new ScanPayGo which replaced QuickCheck is not fit for purpose asking customers for a "Random" rescan every time it is used. Waitrose clearly does not want customers scanning their shopping as they treat us all like theives. None of the staff are trained to do a rescan just giving customers blank silent stares. Then lengthy waits for someone who has the handset and knows the new system. Totally hopeless like the self service checkouts that ask for Assistance on every item scanned.Sadly Waitrose have gone the same way as John Lewis from the best to the worst.
