November 2023 by Sheena King
What a delight on a plate, the salad was so tasty I was tempted to buy a second bowl.
November 2023 by Zoë Atherton
I bought some gorgeous boots from your store. The shop assistants were so busy I really felt for them- they were all working so hard and were very patient with some of the more brusque customers. Honestly, all of your shop assistants are so incredibly friendly and helpful. Thank you, I love my boots as well!
November 2023 by Daisy and Laurence Howarth
Utterly disappointing. My 80 year old mother has tried to call Peter Jones to see if they still provide a mobile phone screen protection fitting service in store only to find out that you can no longer speak to the store directly and the customer service team have no information on this so cannot help.Peter Jones to used to be friendly, helpful and accessible place to shop and now you are passed from pillar to post and have to wait up to 24 hours to get a response. So sad.
October 2023 by EDITYOUR NAME
Escalator on the 6th floor constantly squeaks, right next to 'The Top Floor Restaurant' making the experience rather irritating.Other than that good options to be found in the bedding and kitchen departments.
October 2023 by Rebecca Sutton
I have just come out of Peter Jones and am really disappointed with the store. I was looking/wanting to purchase 3 items?ladies, 20 denier knee-high socks or no-show socks, a colander and heat resistant mats/trivets. An eclectic mix of stuff! None of these items were available in store. Pretty basic items?.what?s going on??! Come on Peter Jones..sort out your stock control please!
October 2023 by June Alexis
Shopping at Peter Jones today was an absolute pleasure. I went in to browse initially but then I remembered that I have a special event in December & decided to look for the occasion wear dept. I didn?t see anything that caught my eye then I asked a partner for assistance this was the best thing I ever did. I spoke to Dunya she was so happy to help and went out of her way to find me the perfect evening dress. I left the store with an amazing dress & amazing customer service experience. I will definitely be shopping at Peter Jones in future!!
October 2023 by Janet Stilton
A pleasurable visit toPeter Jones. Wonderful view across London from the restaurant. All the staff I came in contact with were polite and helpful . Special thanks to the assistant on the Laura Mercier counter.. Will be purchasing products.. next visit
August 2023 by yoricola Yo
We had an appointment with Barbara for our new kitchen design. The meeting was simple, she asked some question on our style preference and budget. The showroom was under construction, we could only see 2 samples of the kitchen style and some kitchen appliances that might be interesting to be considered. Barbara didn't do any design for us during the meeting. She claimed that she will send us some proposals according to our information.However, there is no respond at all after months. We send a few e-mails to follow up but in vain. Very disappointed with the service. Please don't provide the service if you cannot handle any related enquires.
August 2023 by Una Coales
Great for browsing and buying homeware. They even stocked cookie cutters for £3.50 and offer members regular discounts with complimentary cake and hot drink.
August 2023 by Anouschka F
I am a 51 year old professional woman who bought a mattress at great expense from John Lewis and the horrific post sales customer service you now get at John Lewis has had me in tears for an hour. I haven?t cried since 2018!!Don?t be fooled into believing John Lewis is the lovely institution it used to be. It?s hard times in retail and they are brutal now.I will say there was ONE person out of five that was kind. Of the five I have tried to resolve my issue with (two were In furniture after sales) he was the only person with empathy, that was helpful, a partner/manager called Andrew, but even he didn?t seem to be able to do anything.Stay away from ruthless John Lewis for the good of your mental health, people, it?s cruel out there. You?ve been warned.
August 2023 by jeff simpson
Watch out for price hikes at the til!For the second time in six months, I picked up a product displayed at a certain price. But was charged a higher price when I got it to the til.This was in the baby toys section. The assistant Gloria showed me a baby mobile, hanging on a display marked 15.99. But when I took it to the til, she said there had been a mistake, and the real price was 19.99. When I asked her to honour the price she had shown me in the display, she called the manager. Who refused. Saying that people often browse and then put things back on the wrong hook. I accept that this can happen, but in this case, there was no hook in the whole section that showed a product for 19.99. And anyway, they should check their displays are correct.Most people who go to Peter Jones won?t care about being overcharged by £4. But they shouldn?t be allow to get away with it. My advice is, check the price they?re charging you at the til. Or shop online, where the price shown is the price paid.
July 2023 by Ruth D
I loved the store and staff were excellent but it was so hot I couldn't actually stay and purchase all the items that I needed. There were fans dotted around the store blowing hot air around. The heat was too uncomfortable to shop so I don't know how the staff cope working in those temperatures it was hotter then it was in Brazil.
July 2023 by Noa Y
I'm afraid to say that I've never had great shopping experience there. I just left without shopping as I'd rather spend money at the other department stores!
July 2023 by Thomas Wallis
Very good department store, very wide range (as expected), friendly staff
July 2023 by R. R.
A very good department store. Plenty of sections and you can find everything in here. Shame that they have no air conditioning and it can get hellish hot inside in the summer.
