January 2020 by Fazle Elahi
Good quality formal clothing.
January 2020 by Wayne Blanco
Unfortunately I would have to go to the store and not book online as the return policy is a joke for orders online waiting more then 20 days for a refund on goods that never left the store I will no longer recommend this store online service to my residence or guest
December 2019 by Power Of Ali
Best Store with limited and quality staff. Nayna Solanki is an excellent sales staff. She helped me and saved my time. Other stores have more staff but most of them donâ??t know how to handle a client.
November 2019 by Gwyneth Storey
Outstanding service this morning from young lady assistant for a husband who hates shopping but needed shirts! If only everyone made men feel this welcome in shops theyâ??d all be a lot better dressed ð???
November 2019 by Mark Harvey
Awful customer service, Spanish female assistant more interested in WhatsApp than helping clients
October 2019 by Nick Bullen
Great service! I went there to buy a navy suit for war and they quickly established all my measurements.
July 2019 by John Thompson
I needed a work suit and noticed the TM Lewin sale so thought Iâ??d pop along and get a bargain. I was dressed casually in shorts and went with my mum. When I walked in, I asked one of the staff to help me find a cheap blue suit and he said I needed to look myself or heâ??d help me buy a full price suit. When I said I wanted something in the sale he said Iâ??d need to help myself. Iâ??ve never been treated in that way when Iâ??m dressed in a suit. Ever. Luckily, another staff member called Julian offered to help and we found a decent suit in the sale which is being tailored. Julien is 5 stars and funny as hell whilst the other snooty staff member was 1 star...at best. I saw him run around after another chap who was dressed more formally so clearly he judged then disregarded me as soon as I walked in.
June 2019 by Carl-Darren Marx
Needed a shirt in a hurry as had a meeting to attend. Shop attendant was very helpful and the shirts are excellent quality. When i explained i need to wear the shirt, he offered to steam the shirt there and then. You wouldn't get this level of service from other high street shop. I will be using this company again.
May 2019 by Robert morse
I never leave reviews. But the service I received from the team at this TM Lewin was up there with best customer service I have experienced. Attentive, knowledgeable and genuinely interested in helping me find something right.
October 2018 by Caleb A.
Decent fitting clothing. I would only make purchases during sales... Charles Tyrwhitt has better quality, and customer service. Customer service is terrible. Be sure to purchase items you are certain you want to keep, especially ordering from the US. They do not live up to their product promises, and are not willing to help out when they have a product issue.
August 2018 by Duncan Petrie
Good service from three central London stores today: thank you to John on The Strand, Damian on Jermyn Street (v.professional) and Debbie (?) next door in the Casual store. Very happy with my suit and trousers should be tailored by tomorrow.
July 2018 by Matt Spaul
TM Lewin has three shops on the street separated between business suits, shirts, and casual wear. Great service from the staff. If you're on Jermyn Street it's a good idea to compare all the different shops for your choice of clothing, but I would recommend these guys!
April 2018 by Dmitri D
Not the first time having issue with them, customer service could have done better. Issue with alteration and was asked to pay additionally if I want to use emergency alteration service at the shop. 10 days if decide to return online order for refund and re-order. Online service should be aligned with shop services.
April 2018 by guy taylor
Extremely helpful. Last day of the mid-season...store didn't have sizes I desired but informed me to buy items I wanted and choose another that I could exchange at another store. On to next store...very straight forward. Handed over non fitting shirts and exchanged for those that did. Two stores, same level of service.
April 2018 by George T.
Sometimes you can tell more about a place when you have a problem. I bought 2 shirts last week. When I got back and tried one on, noticed that one was the wrong size. It had been unpacked and worn once. Turned out to be NO PROBLEM. They exchanged it for the correct size. The associate said "we try to solve problems, not make them". This is my store now.
