December 2023 by Liam Worrall
Awful! We arrived having booked a room but then the girl on reception had to tell us that they didn?t have space for us. Apparently it was because of damage to rooms the previous night but they failed to ring or email to tell us.
December 2023 by star Hughes
If I could give 0 stars I would.. My sister , brother, and my nieces stayed there and their window couldnt close so it was freezing, they asked for blankets and after receiving blankets they were dirty and stained so they had to go ask for more MIND you this was at 3 in the morning and told they can speak to the manager at 7 and weren't compensated any sort of money back!! NEVER again
December 2023 by Merche Serrat
It's oure second time in London, and we stay in incredibel hotel, very conftable, soo very centric.It's too ease go to the center.And the staff, are very sweety, but Gopal the receptionist incredible!! Thanks we come back!!
December 2023 by Simon Thompson
Avoid. Front Desk Staff are rude with little to no communication and seem short staffed not knowing what was going on. Arrived and they were testing the Fire Alarm which kept going off. One staff member was trying to track down other staff members and the engineer was left waiting in the queue to be dealt with rather than having a single point of contact.Beds have a plywood upper layer so feel like you are lying on the ground and the pillows feel like mist with no support.Apparently guests aren't trusted with hairdryers in the rooms so you loaned the jet from a model aircraft.The crowning glory was no hot water anywhere. Cold showers the order of the day. I had to improvise with the kettle and the bathroom sink. Just what's needed after a day of travelling and feeling gritty all day. It's fine though the staff were aware and informed us that it was a problem from yesterday and they were waiting for an engineer to come back between 7am and 10am..after we checked out. Asked for a refund of some sort and they offered 20% regardless that it was a deeply unsatisfactory stay.Oh and breakfast your better getting elsewhere as it taste like low level service station fare.
December 2023 by Sina Lillemäe
On the first look the hotel seems very nice, but the room was not very clean, the heater was broken, the window was broken and the soap empty. But the bed is very comfy.Our bedcover got dirty by our luggage so we pulled it off the next morning and hang the service sign out, that the staff could change it. When we came back in the evening they changed the towels and ter but left the dirty laundry on the ground and didnt gave us a new bedcovercase. As we complained the answer was ?no we don?t do that?, she gave us a cover and we had to make it ourself. For a 3-Star hotel for 160 Pound a night very poorly.The toilets on the main ground next to the bar and restaurant were absolutely ridicoulus - one was broken, the other dirty af. The toiletseat was broken.The breakfast was delicious, the selection very great. The staff wasn?t able to clean as it should be normally so the buffet was a little dirty.The staff was very friendly at any time.
December 2023 by Danielle Floate
Avoid this hotel!! My son and his partner stayed here for 2 nights and they left their Beats Earbuds out on the table. When they came back to their room they were gone! After a few emails the hotel pretty much said too bad so sad. So much for hotel law where the hotel is responsible for any damage or lost property. So here?s a warning to u all THIS HOTEL HAS THIEVES SO STAY AWAY!!
November 2023 by Steven Smith
A Travelodge with the usual clean rooms, a nice bar area and located within a 5 minute walk from Waterloo Station. A few bars and restaurants close by, it is on the South of the Thames only a 20 minute walk to attractions such as the London Eye, Westminster etc.
November 2023 by Umut Sbr
I've payed my room via your website, however your system took my money your website showed me ERROR and i don't have any order number neither bill. Apart from these you don't reply to my e-mails, neither your websites system works. I want my money
November 2023 by Simon N
For the price paid it was in a great location. Room was good enough and is as you expect from a Travelodge. You have to remember this is not a 4-5 star hotel.Staff were friendly and helpful, room and public areas clean. If you just want a room to sleep so you can explore London it is perfect. If you're someone who spends a lot of time in the hotel this may not be for you.
November 2023 by Pete Barnett
Great location. Good service. Breakfast was good. Room was clean, comfy bed. Could benefit from some storage for clothes, only 6 hangers on a rail. No drawers or wardrobe. Would definitely recommend this
November 2023 by Fahad Atkins
Wishing we paid more for a nicer hotel because the savings were not worth it. This hotel has a moisture issue so keep an eye out for mold in the bathrooms. I knew I should have taken a picture but I was struggling with jet lag. Extra star for good location and the service was nice.Walkability: Close the good restaurants and everything you would want to see is walkable distance.
October 2023 by Molly Gregory
This was the first hotel we stayed in for a 2 week long trip. We stayed for four days and were going a little crazy towards the end and were ready for our next, hopefully nicer hotel. However, now that the trip is over, I think this was the nicest, and least expensive hotel we stayed in the whole time.The room was a nice size with a desk and area to hang clothes. The shower was the only shower we had the entire trip that had a curtain/door (??). The location was walkable to the train station and plenty of restaurants and coffee shops. The hotel lobby even had a nice area to sit and work.If you are staying for 1-3 nights, this hotel is perfect. Any longer than that, make sure you are taking advantage of room service to get the bed remade and towels turned over. I was working from the hotel room so it wasn't convenient for me, but I bet my stay would have been even better if it was!
October 2023 by Jamie Venticinque
Room was good for a two night stay. There was no hot water on arrival but the water was at room temperature so we braved it. That was fixed by the time I wanted to shower in the morning. Barbora and her colleague were very polite and friendly given the situation. They offered good customer service and quick wit. The night staff were friendly as well.The breakfast offered a good selection and the bar area was a nice place to sit.The price was fair. This hotel is right by Waterloo Station so it was a perfect location.Walkability: Ten minute walk to London Eye, 6 minute walk to Waterloo Station, Tesco Express and a 24 hour Sainsbury's Local.
October 2023 by Andrew Booth
Stayed here for work as was close by to an event near Westminster bridge. Location is good and walkable to Waterloo station and the London eye. Had to make two separate bookings due to changing plans and as one was premium I had to change on the second day. Air conditioning didn't work in either room and apparently this is an ongoing problem so had to sleep with the window opening which is never a good thing in central London. Apparently the AC is an ongoing problem and reception didn't know when it would be fixed. On the first morning there was no hot water so it was a cold shower. On reporting this to reception they said they'd turned the boiler back on and reported it to maintenance but they were slow to respond. Colleagues staying on a different floor had the same issue so it clearly affected everyone. First room was OK, second had a really strong smell of bleach. Both were a bit tired and carpets needed replacing. Not a great experience overall and the room cost wasn't cheap. If Travelodge want to charge mainstream prices they need to up their game and provide basic facilities!!
October 2023 by Charlotte Westman
Positives: location, big rooms, could see the london eye from the room. Cheap, central hotel. Some really nice staff who had to deal with many unhappy customers because there was no hot water. Had a great expresso Martini in the bar.Negatives: didn't have hot water both mornings. AC doesn't work. Blinking light from the AC had to be taped over. Told us that they removed the AC it from their website 3 weeks before our visit. Didn't receive any information about this but it wasn't hot so it didn't matter. No hot water was the major problem. Manager couldn't relocate us to another travellodge. That is not an option.Rooms: AC doesn't work, manager said they have removed it from the website.
