February 2024 by Adam Pollock
Quite the rudest retail outlet in the whole of the UK. It actually beggars belief how anyone in retail could be so rude. Everything is too much effort for them and customers are clearly an irritation even when payng. If it wasn't for the fact I have to come here because of my repeat prescription I would never go near it. Frankly, shocking. The Group, which is privately owned, clearly have no regard for their customers and simply want to take fees from the NHS ie taxpayer. They should ashamed.
October 2023 by Erik Porter
The pharmacists in this place must be some of the slowest dumbest people on the planet. I've never met a less competent group of people
August 2023 by Nick K
Shockingly bad. Refused to refund some unopened plasters or even swap them with ones of the same price. They lie to and cheat people by claiming "it's medicine". Not even sure what they are doing is legal, there is not a "no returns policy". They should be shut down. Do not support these theiving horrible people, who hurt some of the most vulnerable in society.
March 2023 by Nerissa Bradley
The most shockingly rude service I?ve ever received in my entire life. No exaggeration here. Over the phone was being patronised when they?re in a healthcare role and should be the one?s advising and educating on medications and procedures. Customer Service and basic human kindness and politeness doesn?t exist with them. It?s a shame I didn?t read the reviews before choosing this pharmacy. Will be changing to another immediately.
March 2023 by Joseph Storr
Not open when they say they are. What a joke.
February 2023 by Nerissa Kay
The most shockingly rude service I?ve ever witnessed or experienced in my entire life. No exaggeration here. Over the phone was being patronised by a man when they?re in a healthcare role and should be the one?s advising and educating on medications and basic procedures. Customer Service and basic human kindness doesn?t exist with them. I even saw the woman working there being so passive aggressive and rude to an elderly vulnerable man.It?s a shame I didn?t read the reviews before using this pharmacy. Will be changing to another immediately.
December 2022 by Free Spirit
Have to agree with all the negative reviews here.The worst customer service!Not willing to help, patronising, asked for suggestion of what?s best to take and the answer I?ve got is ?I don?t know? with eye rolling ?it has a very bad smell there as well, not even sure how hygienic that place is.Definitely going to go further to buy medicine next time
December 2022 by J W K
Have to agree with all the negative reviews here.The worst customer service!Not willing to help, patronising, asked for suggestion of what?s best to take and the answer I?ve got is ?I don?t know? with eye rolling ?it has a very bad smell there as well, not even sure how hygienic that place is.Definitely going to go further to buy medicine next time
October 2022 by Ismat Alhassan
I visited this pharmacy for the first time today and I unfortunately I have to agree with all the bad reviews about the customer service in this pharmacy. The lady at the counter seemed so bothered, she rolled her eyes at me, spoke in a condescending tone and it was generally not a nice interaction. First and last time. I will be travelling further away to collect my prescription next time.
June 2022 by M A
1) Staff do not say please, thank you, make friendly eye contact, nor smile readily.2) Their face-to-face customer service is bad, but their telephone manner is terrible!3) They behave as if they are providing a favour instead of a service.3) They do not display any knowledge of mental health issues, which consideringtheir proximity to a mental health hospital is extremely concerning.There is no evidence of any customer service training having been completed at this pharmacy, which needs to be remedied urgently.I changed my nominated pharmacy recently as I am disabled, and this pharmacy is closer to my home. However, as soon as I have researched the best pharmacies in my locality I will take my business elsewhere.
February 2022 by Fatima Ceballos
Charged me 6.30 for the same neurofen migraine tableta that cost 3.5 at boots. Avoid if you can
October 2021 by M G
First time visiting this pharmacy and won't be back. Immediately patronizing and unhelpful. Went to Superdrug (2min around the corner) who were much friendlier and more helpful. Now seeing the reviews online, this clearly wasn't a one-off. There are other pharmacies nearby, avoid this one.
September 2021 by Mihai Badic
they close fashionably earlier than the official time, 20-15 mins before they're supposed to, frustrating to travel to it on time and see it shut
August 2021 by Carla Butcher
I had to switch chemist for my weekly meds as they wouldn't ask for my repeat prescription of my dossier box when they are supposed to and every other chemist does it,ifound then to be rude and not listen,even my support worker called them, and told me I was right, they was rude to her on the phone as well, and wouldn't listen to her and said thy don't have to, and its not up to them to ask for reports when I have several epilepsy r with other illnesses? worker then changed my chemist.
August 2021 by C,.C COOPER (CEECEE)
I had to switch chemist for my weekly meds as they wouldn't ask for my repeat prescription of my dossier box when they are supposed to and every other chemist does it,ifound then to be rude and not listen,even my support worker called them, and told me I was right, they was rude to her on the phone as well, and wouldn't listen to her and said thy don't have to, and its not up to them to ask for reports when I have several epilepsy r with other illnesses? worker then changed my chemist.
