July 2023 by Neil Glanville
The person who works behind counter is an extremely rude,ignorant individual,he shouts and even swears at customers,he then mumbles under his voice racist comments about white English people,DO NOT USE THIS POST OFFICE!!!!!
April 2023 by Tessa Owen
Dreadful experience. Man behind counter was exceptionally rude when I tried sending a package. Really slow service with queue out of the door. DO NOT COME HERE
December 2022 by Giza Tops
Limited services and no care for customers needs! Not able to top up gas card or electric with fob key - the man said the gas card top up has been broken for 4 years and I should complain to BT myself for them to fix it as he does not have time! Given the Cost of Living crisis and the Energy crisis not every customer is on a bill for gas and electricity so not offering these services may mean no heating for those who cannot get to another post office!Official complaint sent to Post Office HO too.We need Post Offices to be able to offer core services to customers, otherwise why have them? The staff at this branch are not doing their bit to solve issues for the locals and their needs.
August 2022 by Ayesha Baig
Miserable people who are unhelpfull and also dont know how to do the task at hand. Told me this couldn't be done. After I explained to her again what she had to do she then asked someone else and then did it. No hello, sorry or thank you. Go to another post office.
July 2022 by Namrata Agarwal
I visited to buy euros and they were very prompt.The staff is very helpful and provided all information required for travel insurance as well.
July 2022 by Manje Abeygunasekera
It is nice to have a local post office but I will use new Addington or W.Wickman as the man at Shirely has no manners
July 2022 by Vanshika Kiri
I went to withdraw cash and the staff was very helpful..Will visit this post office for my future banking services
May 2022 by June
I was very unhappy with the personnel in this Post Office when seeking to purchase East Caribbean dollars. In summary: the man told me on the phone that he had this currency in stock, but actually he did not have any when I immediately tried to purchase them in person.Instead, I took the US dollars he was offering as I could also use these. He did not inform me that the exchange rate was different to that displayed on the Post Office website, or what the exchange rate was at all and it was not displayed in the shop. He did not count out the dollars for me to check with him before purchase.When I checked the currency afterwards I found that I had been given about 35 US dollars less than expected. I telephoned and complained, but was met with indifference. In my opinion this was poor customer service and not up to a professional standard.I made a complaint to the Customer Service Team at Post Office Ltd so they could investigate, and they compensated me with a £30 sterling refund, about the equivalent of the 35 US dollars I did not receive. I shall never ever use this Post Office branch again.
July 2021 by lance ?herc2000? patrick
Lady is nice, but the man is to be watched, I always am polite, but questioned something, so he charged me extra by sending it at the wrong requested requirement, I wont be back now, this was not an honest mistake! Wickham High Street has very nice staff who always listen and are very friendly and much better at the job, you feel much happier in the environment there!
July 2021 by Ailad Elivk
If you come with prepaid label they always complain it is not good to them and they can not accept my parcels next time sure you buy labels from us. The service is not the best always better go to West Wickham one but unfortunately this post office is closer my place
July 2021 by Marie Sarsah
Sadly it is not possible to leave 0 star ....I had read the reviews and always go to WHsmith but sadly last week I was in a rush and made the very poor life choice of giving them a try... Well, as has been the case with many other customers the parcel left with them never made it to the intended recipient... As we were not issued a receipt at the time after being told the label was enough we are now left with no recourse. A call to them to consider options was met with a level of rudeness that I have rarely encountered before. They , obviously denied they had not issued a receipt and even argued they leave receipt on the side but people never pick them so they destroy them. When I asked what was the process to complain to Royal Mail, she responded " you have no proof we did not give you a receipt so nothing will happen! "before putting the phone down on me! Absolute disgrace!
July 2021 by Cara Holmes
Unbelievably rude on the phone when I called to quickly enquire if a parcel of mine had been dropped there by parcelforce as parcelforce website tracking had stated, even though I had setup a redelivery. The man that answered was abrupt and rude saying he could not be on the phone as was too busy then pretty much hung up. I was left still none the wiser as to were my package was?!
January 2021 by Luke White
absolutely terrible - went to collect travel money was told via the post office office head office its arrived no one was interested did not even check my tracking number just told me its not arrive!! DO NOT USE THIS PLACE FOR TRAVEL MONEY OR ANYTHING IN THAT FACT.
January 2021 by Tom Bell
The people running this post office are great and always very helpful! Last post collection is 17.15 so quite late which is also great!
January 2021 by Jeremy Franklin
How on earth does this place have so many bad reviews. I don't care about the staff, there's never a line! Never! Like....never! It's so great
