November 2023 by Steve G
The shop that discriminates children being allowed to shop at weekend's. I sent my 13yr old to purchase football cones for training. He was stopped from entering the shop by security saying he needed to be accompanied by an adult. I spoke to acting manger who could hardly speak English and got nowhere with. Just kept patronising me by saying sorry but it's policy. Well your policy is discriminates children spending their pocket money at the weekend. We shopped elsewhere for the cones.
October 2023 by Farzeen Huq
Very disappointed with Decathlon, Wandsworth. Yesterday, I went to the store at to show them that the stitches at the top of the shoe was coming undone, more on the right shoe. See attached photos. I bought the pair on 19th April 2023. My Decathlon account number/ membership number is 2093099395186. I informed them that I am not a runner, just do walking. I also informed them that I fractured my ankle (was wearing sandals at the time of the incident) and had not been able to go for walks (since the incident on 14th Aug) for nearly 7 weeks. I did not tell her this, but the shoe has not even been through a wash. That of course would have been obvious. I was told a return was not possible because it has had a lot of wear. Note that I had already told the shop assistant that I only use it for walking and that I had not used it for 6 weeks. I asked her if they expect the stitching to come off in this time (regardless) and whether they had any reports of a similar problem. She said no to both and then went on to say I was wearing the wrong size; this shoe was too small for me. I then informed her that the shoe was in fact fitted in store. She did not say anything to that. During my visit I saw 3 different ?assistants? but I didn?t ask for any of their names. From my till receipt I can see that I was served by Employee: CB Store: 1040: Tran: 1128322.All in all, I did expect a better service from Decathlon.
September 2023 by Lina Kumslyte
Fillippe what a legend! Millions of thanks for your help! Not only he was happy to answer hundreds of my silly questions about pedals but also stayed late to set up my bike for a race. I will definitely return for anything bike related. Could not recomend his service more ? Thank you!!!
September 2023 by X X
Filipe and Kieran were amazing and fixed my bike on a busy Saturday when they were rushed off their feet. Excellent service and really helpful. Really good price too, would use decathlon again for any repairs, etc. Thanks!
August 2023 by Thomson Tom
Very good service, especially Mr. Aravind helped me through out the process. Will definitely revisit here for my next purchase ?
August 2023 by Mohamed Moussa-Ben Ammar
Filipe and Matthew were amazing ??, they let me use two zip ties in an emergency and even tightened up a loose bolt!
August 2023 by Susan Mark
Fantastic; very knowledgeable, helpful and polite. Best customer service for years!
July 2023 by Goddess Of Love
Felipe is absolutely amazing his knowledge and help recommended the best products and sorted out my bicycle to be ready to go and I will definitely be a regular customer from this store !!! Excellent service 10 star service ?
July 2023 by Deepa P
Surprisingly I first heard about Decathlon on a trip to Delhi as we always run to Sports Direct or JD here in UK. But it was great seeing one of these stores in Southside centre. They have good variety, prices and their own branded items. I stopped to buy tennis rackets and hiking gear. Did you know Decathlon was founded by Michel Leclercq in 1976, Decathlon started with a store in Lille, France. Its holding company was formerly known as Oxylane. The Decathlon logo is a reflection of brand's vitality, generosity and friendliness. It is a strong visual identity, which represent everything, that is important for the company and makes it stand out.
July 2023 by Daniel Romero
Ignacio gave me an excellent service. He not only went through the basics of what was wrong in many places, but explained me why and how to prevent them. Then he very clearly explained how to fix it and the respective cost breakdown. Finally, he fixed it very fast while giving great conversation and customer experience. Ignacio has been (by far) the best experience I have ever had in a bike shop in London. I will be coming here anytime I need a bike repair or even advice to buy a new one.
July 2023 by Chris Leinster
Thank you to the accommodating staff at Decathlon Wandsworth for letting us borrow Monty, Minerva and Jeff (not pictured) for a couple of weeks! And special thanks to Anastasia for sorting it out and helping me carry them! Great store with great staff ?
June 2023 by Deepa Pardasani
Surprisingly I first heard about Decathlon on a trip to Delhi as we always run to Sports Direct or JD here in UK. But it was great seeing one of these stores in Southside centre. They have good variety, prices and their own branded items. I stopped to buy tennis rackets and hiking gear. Did you know Decathlon was founded by Michel Leclercq in 1976, Decathlon started with a store in Lille, France. Its holding company was formerly known as Oxylane. The Decathlon logo is a reflection of brand's vitality, generosity and friendliness. It is a strong visual identity, which represent everything, that is important for the company and makes it stand out.
June 2023 by Emily Morgan
Easy to return an item I?d bought online. However Eleanora went above and beyond to help me return some boys gloves and tracked my order down when I?d lost my receipt. Many thanks Eleanora - you made a big difference to my day!
June 2023 by Bogi Kalasz
This store has been such a blessing in Wandsworth. In an area full of sporty people and big families, in a few short years it has become the go-to-place for sporting goods and apparel. The staff are amazing and they make online order pick-ups and returns super easy. The emailed receipts are really cool, for people like myself who tend to lose paper ones. I hope this store will stay here forever.
May 2023 by T G
Well stocked store with helpful staff. I got a lot of useful assistance from Barbara (blonde lady, first floor) that turned it from a frustrating hunt round the shop to seamless and decent. Much appreciated.My old decathlon stuff has lasted brilliantly for years so hoping the same for this.
