January 2024 by Elham Abdelbaki
Terrible experience, I wonder how this place stays open. Rude or clueless staff and the timber cutting person is always away for hours (for lunch break) when he is there the saw seems to be always "out of order"
December 2023 by Vishal Shinde
Visited 3 times, for faucet cover, for bulbs replacement and spray bidet. Almost all the times the staff didnt give a F on the queries and mostly told i dont work on this department. Service is the worst
December 2023 by ia DeeDee
Ordered flooring, as a click and collect order, to the store and pick up was delayed by about 15-20 minutes.Staff apologised profusely and explained the delay, which was much appreciated. The Customer Service Agent at the Collections Desk (we arrived on 18/12/2023 at 12.50pm, was a guy with an accent) was lovely. Very personable and seemed to go above and beyond to support customers. There was a complex return happening whilst we waited for our order and he seemingly handled it very well.Closest store is Peckham, but will make the journey to this store as it is larger and the staff are very nice!
December 2023 by Martina Georgieva
Very rude customer service worst approach to people today really disappointed.It has been hit and miss with people in the past couple of months. Some very helpful nice people and polite, guy selling Christmas trees over the last two-three weeks has been amazing. Guy at till generally okay, but today a person maybe a supervisor or someone not at till was rude. I do understand that it is the end of the day and it was 8pm. But as a comparison IKEA next door for example offers a much politer way of telling people to go to till. They ?kindly ask the customer? to proceed to check out and finalize their purchases. B&Q lady announcement tonight sounded rude and threatening that tills are closing shortly. We were 1 step away from the till and finishing to purchase a door handle we needed, and twice we were approached by this very rude employee telling us it?s 3 minutes past and we need to leave! The way the person on the shift spoke to me was rude and passive aggressive. It was not only me another customer was rather irritated too and he didn?t appreciate the tone and way he was spoken at as well. He told the same person that he should not speak like that to people in general and to customers. Possibly is on the video cameras! I decided to express the same feeling as I thought it was just me and my partner and felt really uncomfortable as I could see the customer was visibly and vocally upset too.I repeat, I understand they want to go home but you cannot speak to strangers and customers in this way. We are not at the pub and I am a customer. There is a way to be polite and tell people to wrap up and move to pay but not in that manner. It was one of the most unpleasant shopping experiences and I don?t recall being treated this bad.It is upsetting to see that personnel don?t get any training, if they don?t want to work then they should not have gotten this job.Also, working at such places you know you don?t close at 8pm on the dot, and you can?t treat people in this manner no matter what.I hope some action will be taken but for me it?s a disappointment and after me and my partner spent so much money in the last months and after so many visits I fell really it is not a place I enjoy going and shopping at after this incident.I find a nuisance also that I need to go to IKEA as they have no customer toilets, and have been advised to go there which is a bit cheeky.
December 2023 by Tom Tomini
Get massage that my order ready to collect. Unfortunately I have to wait 30 minutes. And then they told me that it not in the stock.
December 2023 by Pete Hadwin
Very helpful, both on the phone and in store- cut wood(?Cody) perfectly and free, he even saved me money by finding a smaller piece of hardboard .
December 2023 by Matt Mitchell
Called to see if the timber cutter was open - it was. Gave them the size to double check they could cut it - they said they could. Went down there, purchased the wood, asked for it to be cut only to be lied to again by 2 other members of staff about the cutting capabilities of the machine and that our wood couldn't be cut. Watch out for this lot, they are under trained and do not see any problem in lying to you. They are not to be trusted.
December 2023 by Brian Abbott
The most terrible experience in store! No one to help and self service till did not scan, asked assistance standing there and she wouldn?t help and couldn?t be bothered! DISGUSTED WITH B&Q Charlton/Greenwich! Will not be planning a shop there again!!!! I feel online shopping will be much better in future! Good luck B&Q - you are losing loyal shoppers!!!
November 2023 by Laura Litam
It?s such a massive store with all your home needs especially for building stuffs. They have a lot of Christmas decorations and real trees as of the moment.
November 2023 by Carla James
Any good review on here is fake & it's obviously coming from the employees of this store because this place is absolutely rubbish when it comes to finding staff to help with anything. When you do eventually find staff they do not have any knowledge on your question & then your waiting around for them to find someone else. I won't be returning here at all.
October 2023 by Guray Uzun
No one will help you, you will buy the wrong product. When it comes to replacement they will not take it back. You will find the manager waiting in front of you with the desire to fight.buy online. In London, where time is precious. Don't waste your time by coming here.
September 2023 by Matthias Ossyra
What a joke of a store. Firstly seems like no one is working there. Took me 15 min to find an employee running around the store because there call help buttons are broken. Then trying to rent a carpet cleaning machine. Asked the lady behind the counter yesterday all questions and she said just bring your ID with you. I did this morning and suddenly they want a driver license or Passport and a utility bill. Waisted my whole morning for this by not having informed staff working in there to advise customers properly. Never coming back here again.
September 2023 by Gheorghe Marius Ignisca
It used to be ok but now the situation changed a lot. Lady at the returns is quite rude and I wanted to buy a kitchen cabinet door which she said it was in stock however when I went to aisle to pick it up it was not there. She then told me they have it in store at a different shop and I asked for a number to call to make sure I don?t waste my time. When I called they said they don?t have it in stock. You can?t trust their stocking system as it?s not updated live. I also put an online order a few weeks ago and the delivery didn?t even arrive in the specified day, after which they told me it was not in stock and refunded me. But it?s also a waste of time. The same thing happened last year in may when I wanted to order flooring. Initially I paid for it and waited a few weeks for delivery. However when the delivery was due they said it?s not in stock, and I had to wait for another one month and the new price was higher. Looks like they don?t update their systems and customer care is disappointing.
September 2023 by Jonathan F
Left without buying anything. Asked for a basket and was informed they?ve all been ?stolen?! It was suggested I use a bucket! You can?t carry trays of plants in a bucket. Called B&Q customer service (an oxymoron) but gave up waiting.
September 2023 by Jacob Effertz
Few problems with this shop.Service finds more excusses to not help you rather than helping. For example was told no one could find a large trolley because they were all stolen. Had to ask another employee who emptied a large trolley that was abandoned in the shop as it was being used for bnqs orders. Next needed large sheets of wood for cutting and was told they couldn't help cause they had back pain and we had to go through quiet a few sheets as most were warped. Finally got the sheets for cutting and then was told that the area to cut them was closing after the customer in front of me.. this shop just wants your money but doesn't want to work. Items are never in their appropriate locations even after weeks of being in the wrong place.
