October 2020 by Alisa Jiang
The shop assistant was extremely nonchalant about my request for help, and when I already got back to board on the plane, the assistant came back to me telling me they wanted to check my payment. I went back with him, but the shop manager didn?t even keep the payment record and they forced me with a very rude attitude to go back and force to show them the items I purchased. During the process of chasing my payment, they rose their voices and even showed extremely serious insult to me... and in the end I almost missed my flight just for returning their ?unsuccessfully? paid items... I gotta say during my 1year and a half long life in London, this was the worst shopping experience...
October 2020 by Mohnesh Kohli
The airport only place where you have buy thing less costly on Terminal 5. Less choice of food and drinks. No staff to guide or ask. Staff was little rude to me while billing. Overall not a good experience.
October 2020 by Kyle Juelfs
Self service requires scanning a boarding pass? For what reason? Anyways, scan it and it says seek assistance. Cashier comes over to override. Continue to payment step. Again, it pops up an error saying I can't progress. Cashier comes over again to override ?
October 2020 by Rachel Phillpot
As a special assistance passenger did not have boarding pass as Assistance hold onto it. Scanned water , till said assistance required, no assistance came. Went to till with woman behind to get help, she completely ignored me as was on phone to friend/family . After a couple of minutes I said I need help , she continued her phone conversation about where she was going tonight and how many people table booked for. Zero communication with me, zero customer service.
October 2020 by Nawaf Ibrahim
WHSmith
February 2019 by Dom Einhorn
Busy books and magazine store inside Heathrow airport, but well supplied.
February 2017 by dobs singh
Total thieves. Charging 5p tax for plastic bags when all airports are excluded from the charge!!!
January 2017 by Tony Harvey
Very polite staff. A bit expensive though.
August 2016 by I Local Guide
Good book and press shop. Snack are available too.
