January 2024 by Lisa Parodi
Says on both Google and the New Look website that it closes at 8pm on Wednesdays, went all the way there after work and it was already closed by 6:30?
December 2023 by sumaya alam
New look need to do a thorough check on staff in their shops as staff in stores set the example for the brand as a whole. Ilford branch customer service is horrendous I?ve never had a positive experience and I am a regular. The staff are either rude, mumbling things under their breath or completely unbothered. The counter staff are the reason I have chosen to not shop there anymore as I can?t be bothered with continuous negative attitude and unprofessionalism every time I go. When you have H&M right next door it seems like a better alternative if you don?t want to deal with staff who are too busy chatting to colleagues and take 15 minutes just to return or buy a single item. It has become quite sickening and new look should really look into this as it will make you lose regular customers.
September 2023 by Iram Hussain
Charlotte was great help when I had problem with my order, she was patient and took her time to guide me on how to resolve the issue on my account.
August 2023 by Nitin Lalani
they close 'Fitting Rooms' prior to 1 hour before closing
April 2023 by Umer Nalla
We were not made aware of the sale item return policy by the cashier, nor was it detailed at the till area.When we tried to return the item, we were told it was exchange only.The manager insisted that the cashier must have pointed out this policy before we paid.The manager also pointed out some small cardboard sign which was displayed away from the till area - somewhere that people in a typical queue would never notice.Net result my wife had the choice of keeping the item she did not want or scouring the store to find something else she did not want.Complete scam!Most other reputable stores clearly post their return policy at the till - clearly visible to all shoppers.
June 2022 by Lazok Anita
Very unorganised shop... And dirty..
February 2022 by Aklima Khadija
Nice shoes bags and things
August 2021 by Carole King
Limited sizes
May 2021 by sudhakar sharma
Nice shopping experience here, you can get lots of variety here for girls including dress hoodies skirts shoes bags and accessories. You can?t get boys cloths here that you buy online . Staff is cool here and helpful. Ambiance is nice inside new look, during sale you can get good variety of clothes in less price
December 2020 by Muhammad Siddique MOGHAL
Good for Shopping after, Lockdown ?
October 2020 by K N
I have found my dream dress here. Nice staff. Merry Christmas to all of you
October 2020 by N Hussain
Small store. Has most things you need. Service was nice from the girl on the till.
October 2020 by Alexandra Tanasa
Nice but they have clothes only for ladies.
September 2020 by Fortune Kema
Good winter collection and cheap prices too. Always remember to brandish your student ID for the discount.
July 2020 by Santhar Param (Santhar)
Reasonable place to buy ladies dress.
