The manager here is so devoid of even a modicum of what constitutes good customer service. Refusing to exchange a perfect condition item returned as sold with gift receipt because ‘it doesn’t have a tag’ despite the price tag being removed on sale by Reiss staff due to it being a gift. Absurd. Don’t shop here.
December 2023
Terrible customer experience. The lady who claimed to be manager here did not exchange a gift item despite having a valid bar code and a gift receipt. The tag was removed by personnel at the store on regent street and the manager here refused to take it back or help with the case in any way, said I should “contact the... read full comment
December 2023
Absolutely awful. Avoid at all costs (use the flagship store in Covent Garden). Twice I’ve asked them to order a product - both times they ordered the wrong item, then made me come into the shop to effect a refund (rather than over the phone). Assistants stand around not helping anyone, and then openly criticise customers... read full comment
