September 2023 by ishaac ali
Very good customer service especially from Nazim who helped me pick out frames and was very patient with me while I chose. He took time and made sure I was completely satisfied. My optometrist huzaifa was also very good and made me understand my prescription. Would recommend anyone to Canary Wharf
September 2023 by Jessica
Managed to order my glasses here just now as my usual branch was closed, was super easy and quick - the staff were so helpful! Special shout out to Tyrese (apologies if that?s the wrong spelling!) who looked after me and made the process so easy and efficient!
September 2023 by Nikki Whitelock
Worst opticians I've ever been to. Terrible service. Wrong lenses put into my frames, frames then lost when sent for correction. Insufficient support and compensation offered. Just want to make as much money as possible from customers.
August 2023 by S Z
Chose this one because I work nearby. I did an eye test here and was told that my prescription changed up .50 for both eyes so I ordered lens. After I got my first frame glasses from them I found it hard to wear, I felt dizzy even I just look straight forward. They had to re-order and re-fit the lens for me, however unfortunately it couldn?t work as well. I couldn?t move my eye balls at all, otherwise I felt dizzy and strong headache came. I was advised to do another eye test and then was told my prescription change again by .50 for both eyes, basically matching my old prescription from 3yrs ago.I don?t believe eyes could change .50 within 4 months. The girl optician there told me if I was not satisfied with this, I could only blame the machine. (???)Not trustable.People from reception are nice..
July 2023 by Jess Sully
Absolutely brilliant service from Andy and Sandra. When my glasses broke, I wasn't able to get to my normal opticians so came in hoping I might be able to book an appointment for another day. I left an hour later having had a check up with Andy and Sandra order my new glasses. Both were extremely friendly, professional and kind, and I'm really grateful to them.
July 2023 by Mr Jason
Truly awful service with the exception of the opticians.The floor staff are awful, they have no interest in serving unless they are selling and making money. My wife and I went to collect our glasses and the staff member couldn't have been less interested, it is meant to be a fun time but the staff managed to suck the fun out of that. The more concerning thing is, when the opticians saw my wife she said that she had mild cataracts (nothing to worry about yet) but thought it was wise to refer her (all is good). After a few weeks passed she called the shop to find out what was happening with her appointment, she was told there was no cataract referral as she has glaucoma and we be contacted in good time, she challenged this and was told NO you have glaucoma and not cataracts. She was obviously deeply concerned by this so we went elsewhere for clarification (she has cataracts, as previously stated by the Vision Express optician).I think that the staff need to be trained in telephone etiquette and maybe should check the forms before giving false information.We cannot recommend this optician and will not return!
July 2023 by Marco Muscolino
After being a customer of vision express for many years and having used 3 different branches, I can say that the Canary Wharf one is absolutely the best one!The staff is polite, professional and knowledgeable. They're always very accommodating.My last visit was with Amala (not sure if this is the right name...sorry if not!) - she was remarkable!!Even though this branch is very busy, you're looked after as a valued customer.Please, keep it up! ?
June 2023 by Mr Pierre
The team in this location were very friendly. However, the optician I saw was excellent. I was seen by Andrew, a consummate professional we discussed how he has made changes for the location that reflect well for the community.Andrew, without a doubt, knew his job intimately and just by looking at my optical information was able to tell me all of the things that I was doing wrong, as I had neglected to have an eye check up for a while. His informative reassurances on what I should do to correct my minor issues were4 well received.My order was completed by Sandra.
June 2023 by Louis
I visited Vision Express today (05/06/23) to collect my new glasses, and I must say that my experience was outstanding. The service I received from the gentleman who assisted me was truly remarkable, even though I didn't catch his name. He?s about 40 and white.From the moment when he approached me, he greeted me with a warm smile and made me feel welcomed. His expertise and knowledge in helping me find the perfect fit for my glasses were exceptional.What impressed me the most was his accommodating nature. I had preferences regarding the fit, and he patiently listened to my requests and made the necessary adjustments without hesitation. His suggestion to replace the nose pads with round ones and adjust the width made the difference. He genuinely cared about meeting my needs and ensuring my complete satisfaction.Throughout the process, he maintained a positive and friendly demeanor, which added to the overall pleasantness of the service. It was evident that he enjoyed what he was doing. His passion for his work truly shone through, making the experience memorable.This was actually an impulse buy and was initially planning to be just a back up, but since the fit is now so much better than when I chose the glasses, I will now use it as one of my main glasses.Thank you to the entire team at Vision Express, and a special thank you to the gentleman who assisted me. Your outstanding service made all the difference, and I am thrilled with my new glasses.
June 2023 by Ayman
I've had mixed experiences at this branch, with inconsistent customer service across multiple visits. However, my most recent encounter with Sadika was outstanding. She was attentive, patient, and eager to help me find the perfect frames. Her exceptional customer service is the reason for my positive recommendation. I'm thoroughly pleased with my latest pair of glasses.
June 2023 by Virgil Stoian
Went there to choose a new pair of glasses.My partner and I had to wait for a bit, as there were a number of people in the store already.However, as soon as Mr. Shah Jahan invited me to his desk, the process got very easy.He was very kind and patient with us, as we had 3 different frames that we wanted to choose from. He offered his expert advice on which frames would fit my face the best and what were the best lenses to pick for my individual needs.Left the store really happy about my decision.Thank you very much to Mr. Shah Jahan and the team there for the excellent experience.
June 2023 by Sam
After my eye test here I asked for help to pick out frames as I wasn't sure what suited me or what would be best. The assistant was completely useless and offered no advise, she just aimlessly handed me and took back the frames on display. I left without purchasing frames in the end.They also do not pick up the phone.. I've been trying to get through to link my prescription to my online account so I can go elsewhere to buy frames as they offered no help.Useless all round.
June 2023 by Loïc Pelleau
I have done an eye test there, as well as bought a couple of prescription glasses and have had a great experience at all times. The staff is helpful yet not invasive nor want to scam you. I recommend.
June 2023 by Nick
Esha was amazing, had the best experience here out of any opticians that I have ever been too. Efficient, very helpful staff who did their best to ensure that it was a comfortable eye test and helped to pick out the right glasses for me. I look forward to returning in future.
April 2023 by Pamela Simona David
I have visited Canary wharf shop last week and I can say Outstanding qualified and professional staff, super helpful, caring amd patience. Super professional state-of-the-art equipment. Very impressed.Plus they have very good offers for you needs.Highly recommend
