Building Societies in Kensington, Greater London

“I had a problem whereby one of staff made an error and didn't allow me to access a service that they should have - it happens. The branch manager got in contact, explained they had offered retraining to the staff and offered to personally go through the issue with me ASAP. People make mistakes, it's how you deal with it that counts - very happy with the service from this branch and Nationwide more generally.”

“Not 5 stars now as only open Mon to Fri. Sat opening did not resume after pandemic. Don't like doing things by post. Would Head Office please review Sat morning opening please?”