February 2024 by lorraine g
Can?t praise Gareth enough for his help. He was very supportive when I needed help in closing someone?s account. He also gave me very valuable advice about filling out probate forms myself. I really can?t thank Gareth enough. He really went above and beyond for me. Everyone I have spoken to at this branch in the last 6 months has also been very helpful. Great customer service.
October 2023 by laurence RUTMAN
Why does no one ever pick up the phone at the branch whatever time I call
April 2023 by Catriona Ritchie
Not 5 stars now as only open Mon to Fri. Sat opening did not resume after pandemic. Don't like doing things by post. Would Head Office please review Sat morning opening please?
April 2023 by Charlie Fleming
Opened my account 14 years ago in Hull. Moved to London 13 and all Branches I have ever been to have brilliant staff and clean and bright locations.
July 2021 by STUART HOLMES
Helpful online and even better in person in Kensington Branch ?
January 2019 by Simon Hatherell
Made an appointment, (same day), and met with Chris who met us on time and was very personable, professional and helpful. A good experience. Well appointed branch; recommended!
November 2017 by John Stanley
Absolutely awful experience - they are trying to be a telephone bank but the rude staff are totally unhelpful and arrogant over the phone. They effectively refused to cancel my switch and I had to call up several times until I was able to sort it out. Terrible service and apparently their app doesn't work properly either - horrendous! Don't go anywhere near them.