March 2024 by Jay Haynes
Contact the ombudsman they will get your money back ! Just make a complaint with asos and screenshot all chats.
March 2024 by Katie
Used to be amazing. Now it's basically AliExpress. Cheap fabrics and skanky. Premier delivery is a joke!
March 2024 by Cipri Emil
Scammer!
March 2024 by Leigh Jarley
Please do NOT shop with ASOS. I tried to return an item because of size issues, but instead of a refund I only got a store credit. This was after double checking their email and contacting them to ensure I would get a refund. They lied! Beware!
February 2024 by London Resident
My account was permanently blocked by ASOS on the allegation of ?unusual suspicious returns activity?. The ratio for my lifetime orders vs. items kept was at 33%, more than acceptable for online distant-shopping. Henceforth I can only presume ASOS banned my account because I was an unprofitable customer.The Retail ADR service gets provided by CDRL, I filed my complaint on 26 July 2021, however the adjudicator dismissed my claim and my account still remains blocked to this day. Just seems like ASOS are using its terms & conditions as a pre-text to disregard its customers and outstanding refunds.Because my customer activity was in-line with distant selling regulations, I then reported the matter to the Citizen?s Advice Bureau on 19-Nov-2021, they stated Trading Standards do not act on behalf of consumers, but my report would be kept as ?vital intelligence about how the trader operates their business.?
February 2024 by Lluis Pomares García
They returned a t-shirt that I returned because I didn't like it, and AFTER AN INSPECTION, they returned it to me because they say I used it. That is COMPLETELY FALSE, that shirt was returned as it arrived. I would never do something like that and I feel disrespected.Along with the same order I bought a sweatshirt, which after ONE wear, looks like it's years old. (In principle, after chatting with someone from ASOS, they are going to refund me the sweatshirt.)I'm sorry for what happened, as I won't be the best customer, but I won't be the worst either. Now yes, I will NOT buy anything from ASOS again, nor recommend them to anyone.I don't care about the money for the shirt, what has hurt me is that they accuse me of having done something like that, which has nothing to do with me.On the other hand, personally, it is quite difficult to contact them.They returned a t-shirt that I returned because I didn't like it, and AFTER AN INSPECTION, they returned it to me because they say I used it. That is COMPLETELY FALSE, that shirt was returned as it arrived. I would never do something like that and I feel disrespected.Along with the same order I bought a sweatshirt, which after ONE wear, looks like it's years old. (In principle, after chatting with someone from ASOS, they are going to refund me the sweatshirt.)I'm sorry for what happened, as I won't be the best customer, but I won't be the worst either. Now yes, I will NOT buy anything from ASOS again, nor recommend them to anyone.I don't care about the money for the shirt, what has hurt me is that they accuse me of having done something like that, which has nothing to do with me.On the other hand, personally, it is quite difficult to contact them.
February 2024 by Mango
thieves
February 2024 by glsscw
You should definitely abandon what you assign a carrier for each order. I could not cancel my order after 1 day making a place! CS told me only i have 1 to cancel after ordering ? it's ridiculous indeed ????
January 2024 by Rain Man
Scam. I made an order and then immediately canceled it. Two weeks they made warehouse mistake and they shipped the canceled product. When i contacted them they reversed it mid journey. Refused refund. Now no product and no refund. Apparently its my problem. Absolute scam
January 2024 by Auli
They are sending used clothes.In case you want to send them back you're out of luck.It gets refused as it is as of them "inacceptable"The net is full of this type of scam.These are scammers. Looks like they turned the switch Nov/2023 as of that date I see everywhere complaints.Do never buy here as you will be disappointedJust have a look at tiktok/facebook/trustpilot, the complaints against ASOS get there their own groups.
December 2023 by Ben Lewis
Horrible company
December 2023 by Rachel Isran
Asos is going around banning accounts for absolutely no reason. Whoever is handling your business is doing such a terrible job. This is not how you treat your customers who have been buying for so long
December 2023 by junior olushoga
Bought a pair or air fligh trainers that had glue all over them, bought them in the sale it was also my first ever order so I got a discount and they practically refused to exchange them and said I must reorder them at the price there now at online and I can have them replaced at the same price.
December 2023 by Ben Veerman
Bad customer service gets a new meaning after talking to Asos. Couldn?t return something on time due to a faulty QR code and that becomes your problem. $500 down the drain, happy holidays to you to Asos. This is just vile?
November 2023 by Max RC Toys and Bricks
Unfortunately they close my account with giving me reason.Two returns was on they way prime member fee was payed as well.I have to report this to police from online shopping defrauding.
