October 2023 by Mustafa Meric
Waited over 3 months for a re-mortgage application after an agreement in principle, due to gross incompetence... then they withdrew the application due to a nonsensical reason. Now I have to pay an extortionate interest rate because existing product has expired, whilst I find a serious bank to remortgage with. What shambles. I will be seeking compensation for wasting my time and causing me serious cost!
October 2022 by Lawrence Bernstein
Hold --- redirect - your call will be answered shortly ... thank you for holding - redirect - thank you for holding ..... and the clock winds forward ...
September 2022 by Rob Peck
Disgusting service from Clydesdale. We waited 3 weeks for a mortgage application after being accepted for a DIP. Clydesdale then rejected our application without any communication last minute and 10 days before our completion date.Avoid at all costs, they will be reported to the FCA. Customer service is non existent. This bank will cost you £1000s.
March 2021 by mathew grice
Worst service imaginable. Took 4 hours to arrange a simple withdrawal which cost £40 in parking avoid at all costs and pray you do not have to use this branch or Virgin Money in general.
March 2021 by Cookie Monster
Poor customer service, given incorrect advice. Complained and got an apology from head office
