February 2024 by Helen Dobbie
I had to take some shoes back to Ecco Westfield and exchanged them for sandals. The assistant, Ayesha Sandhu, could not have been more helpful. She went out of her way to make sure that I had the best customer experience. Thank you, Ayesha, I love the sandals!
January 2024 by Kim Bryan
Received excellent customer service from Yvonne at Ecco Westfield, Shepherds Bush yesterday. Yvonne was calm and patient at what was a busy time of day with more than one customer vying for her attention. How she managed to split herself between myself and the other customers, serving us all with dignity and grace, is beyond me. Yvonne provided lots of advice and lived experience that helped me to finish my shoe shop feeling listened to and supported. I was even encouraged to take the time to test out my shoes before leaving the shop. I bought more than one pair and the first pair have been taken out and are a delight to wear, no rubbing, chaffing or having to break them in. Super!! What a wonderful experience. Thank you Yvonne and thank you Ecco shoes.
December 2023 by A Z
10/10 service from Yvonne
October 2023 by Sally R
We had a wonderful customer experience, from the moment we entered Ecco store in Westfield West London. The staff were engaging and we felt valued. Ali served me, he was willing to answer any questions I had and assisted us all through until we left. They offered guarantee that I could come back to the store if I had any issue with the product I bought. 10/10 for team working on the 28 November 2023. To the "big boss" on the day thank you so very much.
October 2023 by ZaZa Yildirim
Today afternoon, I was gonna buy myself shoes on this branch, Westfield White City there was a woman working there, middle age. I ask her man shoes. She?s bringing me woman shoes. When I tell her, this is the woman shoes she was not happy and she was horrible customer service I always buy my shoes on this company there was two young boy working with her they was looking to each other and keep laughing in and respectful, feel sorry for this company. There were not good stuff at all. it was disappointment, ??..,
October 2023 by Lynette Saunders
Yvonne was very knowledgeable and helpful and most of all friendlyMy shoes fit perfectly
July 2023 by ???
Just went to Ecco Westfield for return today. I was told I can only return it in the store which I bought in. So I spent more time and efforts to Oxford Circus Ecco for return. When I arrived at Oxford Circus Ecco, I was told I can return in any Ecco store according to their return policy. I was feeling cheated and fooled by the man who worked in Ecco Westfield at about 12.30pm on 14th July. So Bad experience!
May 2023 by G Hoff
Excellent service by the staff and manager at Ecco Westfield (Shepherd?s Bush). Very patient to help me find new shoes to replace my older ones. Very good and kind service!
March 2023 by Darius
All the shops under one roof. Various coffee shops and eateries. Check it out with family
March 2023 by Hannah E
Super comfy shoes and great service
January 2023 by Rohit Depala
Great collection with excellent customer service
December 2022 by Anthea Caruana
Bought some waterproof Ecco Trainers before a recent cruise to see The Northern Lights . The lady who served us was lovely and a fount of knowledge! The shoes are EXCELLENT too!!!
November 2022 by Adam King
order SO-005277901 paid £235 you guys are scammers my toe Swollen and I?ve tried to customer service many times nobody cares
October 2022 by G Harris
Appalling service, a real lack of wanting to help customers. A shame as the shoes are incredibly comfortable.
September 2022 by Duke Ekokotu
It's all about quality and comfort there.
