October 2023 by Nick Nicky
This was a lovely visit , i never had fun opening a bank account in my life. But this time Sherri made it quite enjoyable and fun . I highly recommend this branch as the atmosphere is very welcoming and friendly
October 2023 by Ash Cash (Ash - Cash)
I had the privilege of experiencing HSBC Bank's outstanding service at both the Covent Garden ? London branch and Baker Street - London branches in one go!On the 10th day of 10th Month of 2023.I am delighted to award them a well-deserved perfect score of 10 out of 10 for their exceptional services.From the moment I walked in, I was greeted by the warm and welcoming smile of the remarkable Ms. Nadine at the reception. She efficiently assisted me in promptly setting up a new account booking with the relevant account opening officer.My pleasant surprise continued when Ms. Shopna Begum, efficiently handled the account opening process.Not only did she complete the process with remarkable speed, but she also meticulously verified every detail involved in opening a new account.I was genuinely amazed by Ms. Shopna Begum's proficiency in carrying out her professional responsibilities.I had never witnessed an account being opened so swiftly, as I had anticipated a lengthy wait and complex procedures.However, Ms. Shopna Begum's response to my query about her incredible speed was simple, "We are now living in a high-tech world, Sir, and many things can be verified online."It was also a stroke of luck that she was present at the Baker Street, London branch on that specific day, as her usual location is at the HSBC Bank, Covent Garden, London branch.Ms. Shopna Begum's profound knowledge of the banking industry was apparent as she answered all my inquiries with ease and precision, earning her the title of "A Living Encyclopaedia of Banking Institutions."I consider expressing my gratitude through these words of appreciation an invaluable gift to both Ms. Nadine and Ms. Shopna Begum, who truly deserve it.I kindly request the bank's management to convey my compliments to the staff involved.Not only will this bring me joy, but it will also serve as motivation for the entire team to consistently strive for excellence.I extend my best wishes for HSBC Bank, Covent Garden ? London branch and HSBC Baker Street, London branch continuous progress, aiming for the pinnacle of success.Your management, executive officers, and staff have certainly set a high standard with their exceptional service.Ash-Cash & Ashandkaren
September 2023 by Jeremy Shapley
Worst banking experience EVER. Been locked out of my account for over 3 months now with fraud rapidly draining my account and over $900 spent on phone calls while I am in the US. It's truly just amazing how helpless I am to access my own account or do anything to see what is going on. I would rate them negative if I could. If I hear "I am sorry for this inconvenience" once again I will freak out....HSBC you are TERRIBLE!!!
August 2023 by Ayhan Uyanlar
Thank you, Nicole Chow, for your exceptional assistance during my account opening at HSBC Covent Garden. Your professionalism and friendliness made the process a breeze. It's been a pleasure banking with HSBC, all thanks to your wonderful service!
August 2023 by Lucia Sagebooks
Callum has been very helpful and patient. He?s very professional and efficient, helped me solve a huge problem and provided many useful information.
July 2023 by ?yuhan
This is the best branch ever! They serviced me and all of my 11 friends. Nicole, Reena, Ifraz, Sherri, Naz & Ollie were so helpful. They were patient and explained everything so well. Anyone who needs an account should visit here. Matt Prentice should be so proud of the branch he runs they?re doing fantastic. Thank you everyone.
July 2023 by Marios. Official
Hello just i open The HSBC UK account and im soglad because the member of staff Nazrul Hoque he help me so much and the staff was are very proffesional Well done amazing job Nazrul thank you so much for your best services!!!?
June 2023 by Rupert Lord
The people working in this branch are just amazing! They are always incredibly helpful especially when i am getting nowhere with telephone banking. Today i was helped by the fantastic and very patient Callum and previously i have been assisted brilliantly by Reena.
June 2023 by Shyra Christian Sagun
Sahil from the HSBC Covent Garden branch is an absolute best! He helped me fix/remove certain limitations on my current account, provided me with an additional assistance with other HSBC accounts. Guided me on how to best utilise my accounts. My appointment was brief but was able to get a lot of things done. Sahil was extremely helpful and its so different from my experience with other branch. Thank you!
June 2023 by Can Guler
Objectively amazing service. I can?t describe it any other way. When you compare against other branches of HSBC, this one is light years ahead
March 2023 by Kayla Urquhart
Sherri was extremely helpful and knowledgeable when assisting me with my banking matters. Moving forward I'll be trying to only work with her and at this location.
February 2023 by May
When I first came to this branch of HSBC, I needed assistance with setting up an account. I was a little nervous since it was my first time, but the lovely Corine helped me every step of the way! She made the process of setting up an account so easy, answered every query I had and kindly let me know I am always welcome to visit should I need any further help. If you ever come to this branch, ask for Corine! She is absolutely wonderful. Thank you for all your help, Corine!
January 2023 by Hala Anahallool
Great customer service received by the smilly Mrs Reena Hirani who was very dynamic, super friendly and very professional. She answered all my questions and solved all my requests in a very short time.
January 2023 by Olivia L
When I first visited, the staff refused to provide any assistance, insisting that I could solve the problem using an online account at home, despite the fact that I had shown the chat transcript indicating that the online customer support had requested me to visit the branch. The second time I visited, the staff was chatting or looking at their phones as I arrived at 4 o'clock. No matter how I waved my hands at the counter, they kept ignoring me. After a while someone came to me while still browsing his phone said they are going to close and won't offer me any help.
January 2023 by Yang Li
Visited today with my girlfriend. Nazrul and a lady greeted us and helped a lot. Very friendly, professional and efficient. Recommended.
