March 2024 by Khaled El-Bahloul
What to say; the level of service of banks in general is horrible and they don't seem to care or want to improve. Trying to withdraw what was a neglibile amount of MY money from MY account was a near impossible task! Management are clearly incompitent and the majority of staff couldn't care less!I had run around several different branches trying to see if there till had more than a few hundred quid; honestly, how is phoning a sister branch for a customer not a service that exists by default and how is a major bank in the City Of London not holding any money for people?!I was definitely on the verge of closing my account and calling it a day, however, the one saving grace was Basit in this branch; whatever the bank is paying this chap is not enough and they should just make this guy head of everything and sack all the useless dead weight; he was professional, courteous and polite. It was a pleasure to be served by him.Metro Bank: Zero stars!Basit: Five stars!
February 2024 by mustafa mahmoud
I don't know why this branch has a low rating , I went into store for a new card and within 10 mins , it was printed , the service was fast and efficient. Great staffing team in this store
February 2024 by Jesse Gold
Terrible branch. All the staff members just standing around and having a joke with each other, zero professionalism.
January 2024 by Matthew Tucker
Terrible service. The staff just ignore customers and are more interested in chatting to themselves. I had high hopes for Metro Bank when looking at changing banks but it's very bad, would avoid at all costs!
January 2024 by ???
The front desk was worse than a beast waiting for me to have my address verified by a third party on Christmas Day.
December 2023 by Ross Corben
Awful service. Branch opens 8:30, only 2 out of 6 tellers in the branch available for customers. Had my ID checked only to be told that I would have to wait until 10am for the 'advisor'. This over staffed paper based branch based bank is a throwback in the internet age. Poor comms poor service
December 2023 by Ben Todd
Honestly these guys don?t know how to bank and we are changing who we use. One branch won?t give us money, this branch decided to close early for no reason at all. Online services are ok but the second you have to deal with their staff it?s terrible.
December 2023 by Kathleen Wone
The lady had attitude for no reason, it?s early in the morning. I think she?s from an Arab country, hair out, I have never had a problem with customer service till today. She?s the worse she doesn?t deserve to be there . Thank you
December 2023 by Igor Adam Jankowski
I recently experienced outstanding friendly service at . The staff went above and beyond to assist me, demonstrating a genuine commitment to customer satisfaction. From the moment I walked in, their professionalism and eagerness to help stood out. I appreciate the personalized attention and efficient service, making my banking experience exceptionally positive. ?
December 2023 by Kabir Hussain
The best bank ever that is open 7 days a week. Very polite staff
December 2023 by Lewis Ohare
Most metro banks I?ve been to are horrific but these guys in here straight to the point and give me what I need without any troubleThey know what they are doing big them up
December 2023 by Julia Sui
I had issues opening a Metrobank account due to specific document requests, including an original tenancy agreement and energy bills. Concerns about privacy were discussed with Mr. Adam, but despite that, my application was rejected twice. The necessity of a tenancy agreement for insurance purposes seemed unusual and not mentioned in the bank's account opening instructions. I left the bank frustrated, canceled my application, and hope this feedback helps streamline the process for future customers.
December 2023 by Chinmai Swamy
Really enjoyed the staff helping me out with my deposit boxes. Was quick and easy.
November 2023 by irbc12
I had a very bad experience in metro Bank Liverpool Street, had to deposit money in My account and the way he ( ZAIN) asked about the source of money was a bit rudeBeen using the bank a long time and always happy with the service
September 2023 by Sanjay Gobish
I have been waiting for an hour plus to open my Account . It seems the staff is not there to attend . Tables empty . Still hoping someone will turn up .
